Desktop Support Engineer

Pacer Group; Pine Bluff (AR); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Job summary

Pacer Group is seeking a Deskside Support Technician to provide hands-on IT support in an onsite manufacturing environment in Pine Bluff, Arkansas. The role focuses on PC, hardware, software, and basic networking troubleshooting to keep day-to-day operations running smoothly.

Ideal candidates have IT/CS education or equivalent experience, and prior factory/industrial IT exposure is highly preferred. This is an onsite, full-time position with strong customer-service expectations.

Qualifications

• Degree in IT, Computer Science, or related field preferred; equivalent experience considered.
• Experience in manufacturing/factory environments preferred.

Responsibilities

• Provide onsite deskside and desktop support to employees.
• Troubleshoot and resolve PC, hardware, software, and peripheral issues.
• Install, configure, maintain, and replace computer hardware and software.
• Diagnose basic network connectivity and network hardware issues.
• Support printers, monitors, laptops, desktops, and other end-user devices.
• Assist with hardware deployments, upgrades, and equipment refreshes.
• Respond to service requests and incidents and document resolutions appropriately.
• Escalate complex technical issues to appropriate infrastructure or network teams.
• Provide technical assistance while maintaining a high level of customer service.
• Follow IT procedures, security standards, and support documentation.
• Work effectively in an onsite manufacturing/factory environment.
• Assist with other IT support activities as required.

Skills

Onsite support

PC troubleshooting

Factory environment experience

Degree in IT/CS (preferred)

Education

Degree in IT/CS or related field

Job description

• Manufacturing / Factory Environment Experience – Preferred
• Degree in IT, Computer Science, or related field – Preferred; equivalent experience considered

POSITION OVERVIEW

We are seeking a Deskside Support Technician to provide hands‑on technical support to end users in an onsite environment. The ideal candidate will have experience troubleshooting PCs, hardware, software, and basic network connectivity issues. Experience supporting users within a manufacturing facility or factory environment is highly preferred.

The technician will work directly with employees to diagnose and resolve technical issues, maintain computer equipment, and ensure reliable day‑to‑day IT operations.

ROLES & RESPONSIBILITIES

• Provide onsite deskside and desktop support to employees.
• Troubleshoot and resolve PC, hardware, software, and peripheral issues.
• Install, configure, maintain, and replace computer hardware and software.
• Diagnose basic network connectivity and network hardware issues.
• Support printers, monitors, laptops, desktops, and other end‑user devices.
• Assist with hardware deployments, upgrades, and equipment refreshes.
• Respond to service requests and incidents and document resolutions appropriately.
• Escalate complex technical issues to appropriate infrastructure or network teams.
• Provide technical assistance while maintaining a high level of customer service.
• Follow IT procedures, security standards, and support documentation.
• Work effectively in an onsite manufacturing/factory environment.
• Assist with other IT support activities as required.

BENEFITS

• Medical
• Dental
• Vision
• 401(k)

EEOC Compliance

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment.

DISCLAIMER

AI Usage Policy: Pacer Group uses AI to assist in screening applications. Final hiring decisions are made by human recruiters based on qualifications and experience.