Desktop Support Engineer

Infosys; Omaha (NE); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading company is seeking a Desktop Support Engineer to troubleshoot hardware and software issues, provide end-user support, and ensure optimal performance of desktop applications. The ideal candidate will have experience in IT support and a Bachelor's degree. This role requires strong communication skills and the ability to build relationships with customers and stakeholders.

Qualifications

• 3 years of experience can substitute for each year of education.
• 1 year of IT experience required.
• 2 years of desk-side support experience.

Responsibilities

• Troubleshoot hardware and software issues on desktops and laptops.
• Administer desktop applications and perform OS deployments.
• Maintain optimal performance and meet SLAs.

Skills

Troubleshooting

Hardware Support

End-User Support

Relationship Building

Education

Bachelor’s Degree

Tools

MS Office

Job description

Job Title: Desktop Support Engineer at Infosys

Infosys is seeking a Desktop Support Engineer with experience in troubleshooting hardware and software issues on laptops, desktops, workstations, etc., and maintaining optimal performance.

Required Qualifications:

• Candidate must be located within commuting distance of Omaha, NE, or be willing to relocate. This position may require travel within the US.
• Bachelor’s degree or foreign equivalent from an accredited institution; three years of progressive experience in the field can substitute for each year of education.
• At least 1 year of Information Technology experience.
• At least 2 years of strong end-user desk-side support experience.
• Experience in administering desktop applications, tech refresh, OS deployments and configurations (Windows 10/11), meeting support, and meeting SLAs.
• Hardware troubleshooting skills, including replacing parts in laptops/desktops.
• Exposure to ITIL-based processes is advantageous.
• Applicants authorized to work in the US are encouraged to apply.

Preferred Qualifications:

• Good knowledge of MS Office suite.
• Exposure to End User Computing support models.
• Ability to quickly understand users' technical issues.
• Strong relationship-building skills with customers and stakeholders.
• Experience and desire to work in a global delivery environment.

Additional Information:

This role involves sitting and working at a computer for extended periods and communicating via telephone, email, or face-to-face.

About Us:

Infosys is a global leader in digital services and consulting, enabling clients worldwide to navigate digital transformation with over four decades of experience. We leverage AI, agile digital solutions, and continuous learning to deliver high performance and customer satisfaction. Infosys is an equal opportunity employer committed to diversity and inclusion.

Job Details:

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Consulting and IT
• Industries: IT Services and Consulting