IDC Technology Solutions Pvt Ltd Looking for Desktop Support Engineer at Remote

IDC Technology Solutions Pvt Ltd; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

Join a dynamic team at a forward-thinking company as a full-time IT support professional. This role involves providing essential support using your knowledge of Windows 10, MS Office, and basic networking principles. You will be responsible for managing service desk operations, printer installations, and Office 365 configurations, all while ensuring effective communication with users. If you're eager to grow your IT skills in a remote environment and make a significant impact, this opportunity is perfect for you!

Qualifications

• 1 year of IT experience preferred.
• Basic knowledge of McAfee drive encryption and backup processes.

Responsibilities

• Handle ticketing tools and provide support for Windows 10 features.
• Prepare reports and manage IP addresses and printer installations.

Skills

Communication Skills

Service Desk & Ticketing Tool Knowledge

MS Office

Windows 10 Features

IP Address Management

Printer Installation

Office 365 Configuration

OneDrive

Basic Networking Knowledge

Basic Hardware Knowledge

Job description

Job Description:

• Good oral and written communication
• Basic service desk & ticketing tool knowledge
• Knowledge of MS Office and basic operation of computer
• Available to work on weekends and public holidays
• Report preparation (on need basis)
• Features of Windows 10
• IP Address management
• Printer Installation
• Office 365 Concept (configuration, installation)
• OneDrive (cloud solution)
• MS Office 2010, 2013, 2016 (mainly Outlook)
• Basic knowledge of McAfee drive encryption
• Basic Networking knowledge (IP, Subnets, VPN)
• Basic Hardware knowledge (backup, blue dump)
• How to take backup
• How to format Windows
• DHCP
• DNS

Job Type: Full-time

Salary: ₹8,086.00 – ₹19,695.03 per month

Education:

Experience:

• IT: 1 year (Preferred)
• Total work: 1 year (Preferred)

Work Location: Remote