Ortseam technologies private limited Looking for Desktop Support Engineer at Remote

Ortseam technologies private limited; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a skilled IT support professional to provide top-notch desktop and application support. In this dynamic role, you will tackle hardware and software issues, ensuring seamless operations for users. Your expertise in Windows 10 and the Microsoft Office Suite will be essential as you assist in troubleshooting and maintaining technical documentation. This position offers the chance to work in a fast-paced environment where your communication skills will shine. If you thrive on helping others and enjoy solving technical challenges, this opportunity is perfect for you.

Qualifications

• 4 years of support experience in a fast-paced environment.
• Strong knowledge of Windows 10 and Microsoft Office Suite.

Responsibilities

• Provide Tier I – II desktop and application support.
• Install, troubleshoot, and correct desktop application issues.
• Maintain and update technical documentation.

Skills

Desktop application support

Hardware troubleshooting

Windows 10

Microsoft Office Suite

Windows Server

Connectwise

Verbal communication

Written communication

Education

Associate's degree in IT or related field

Tools

Ticketing system

Job description

The ideal candidate will possess 4 years of substantial support experience.

Knowledge of Windows 10 is preferred and experience with Microsoft Office Suite and Windows Server is required.

Knowledge of Connectwise is preferred.

Responsibilities

1. Install, troubleshoot, research and correct desktop application and hardware issues.
2. Provide Tier I – II desktop and application support, including new user setup, support for Line of Business applications, and create, maintain and update technical documentation following standard formats.
3. Conduct analysis and troubleshooting via telephone, email and remote control for clients in a timely fashion.
4. Work within a ticketing system to track and escalate client issues.
5. Must be able to install and configure PCs, printers and other equipment.

Must possess the ability to interact with all levels of users in a demanding, fast-paced environment and have excellent verbal and written communication skills. This position will report to the Director of IT and salary is commensurate with experience.

Job Type: Full-time

Schedule:

Ability to commute/relocate:

• Remote: Reliably commute or planning to relocate before starting work (Required)

Education:

Experience:

• IT: 3 years (Preferred)
• Total work: 3 years (Preferred)