Desktop Support Engineer

Excis Compliance; New York (NY); On-site; USD 70,000 - 90,000; Full time

Job summary

Une entreprise de services informatiques recherche un Technicien Support Informatique à New York. Vous serez responsable de l'installation et du dépannage de matériel, tout en fournissant un soutien exceptionnel aux utilisateurs. Une expérience en IT de 3 à 5 ans est souhaitée, avec des certifications MCP ou A+. Le rôle implique la gestion de plusieurs tâches dans un environnement dynamique et exigeant.

Qualifications

• 3-5 ans d'expérience en IT, y compris formation technique.
• Connaissance des plateformes Windows et Macintosh.
• Compétences excellentes en communication orale et écrite.

Responsibilities

• Installer et configurer des logiciels sur divers systèmes.
• Dépanner des problèmes sur plusieurs plateformes.
• Gérer les demandes ou incidents de service.

Skills

Customer Service

Interpersonal Skills

Organization

Networking Concepts

Problem Solving

Education

MCP Certification

A+ Certification

Job description

Direct message the job poster from Excis Compliance

• Image and install software on Windows, and Apple laptops/desktops including IMAC (installations, moves, additions, and changes) and Remote support
• Troubleshoot post deployment issues on multiple computer platforms: Windows, Macintosh and mobile devices
• Printer break-fix and installation
• Disposal, redeployment and Asset reclaim
• Shipping coordination
• Data Backup and Data Recovery coordination
• Hardware Refresh
• Warranty and Out-of-warranty repair and replacement
• Depot Services
• Walk Up Support
• Spare parts management
• Executive (VIP) Support
• Audio and Video Support including Health Checks
• Inventory and Asset Management – Depot Operations
• Coordinate with external vendors for dispatch support
• Identify and resolve hardware and software application conflicts
• Open and close service requests, as well as manage the classification, assignment, tracking, and completion of requests or incidents
• Responsible for asset tagging and entering all incoming equipment into our asset management system
• Collaborate with cross functional teams to properly onboard incoming new hires
• Ensure that hardware is properly assigned and updated into our management system
• Provide weekly reports on physical inventory counts as well as record weekly outflows of hardware equipment
• Work with external Suppliers to schedule repairs for damaged/malfunctioning hardware
• Ensure that resolutions are consistent with company standards and policies

Qualifications:

• Prefer 3-5 years IT experience, including technical training
• Knowledge of Windows and Macintosh platforms, (including portables) and Microsoft Office suite of applications
• Experience with imaging windows 10 OS.
• Familiar with basic network concepts (e.g., TCP IP, Windows Networking, Ethernet)
• Experience in using PC-based word processing, presentation, and e-mail software preferred
• Experience with using PC-based spreadsheet software sufficient to develop formulas, complete calculations across multiple worksheets, and use functions preferred
• Ability and willingness to work extended hours or a modified schedule to support planned activities or emergency situations
• Outstanding customer service and interpersonal skills
• Excellent organizational skills and ability to prioritize tasks among many competing requests
• Experience working in or supporting a call center or help desk environment
• MCP and or A+ Certifications
• Aptitude for learning
• Excellent oral and written communication skills
• Ability to work in teams and in a team environment

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

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