L1 Desktop Support Engineer

EIL Global; Ridgefield (CT); On-site; USD 70,000 - 80,000; Full time

Job summary

A leading company is seeking an L1 Desktop Support Engineer to provide proactive IT support. This includes troubleshooting hardware, software, and network-related issues while maintaining high customer satisfaction. The ideal candidate will possess strong problem-solving skills and be adept in using various remote support tools.

Qualifications

• Proven experience in IT desktop support and remote troubleshooting.
• Strong knowledge of Windows OS and Microsoft Outlook.
• Hands-on experience with hardware support.

Responsibilities

• Provide Level 1 & 2 desktop support via various channels.
• Coordinate with onsite engineers for efficient issue resolution.
• Deliver desk-side support for local and remote users.

Skills

Active Directory

Office 365

Ticketing Systems

Windows Troubleshooting

Mac Troubleshooting

Hardware Support

Network Troubleshooting

Troubleshooting

Tools

AnyDesk

TeamViewer

Remote Desktop

Job description

Join to apply for the L1 Desktop Support Engineer role at EIL Global

4 days ago Be among the first 25 applicants

Join to apply for the L1 Desktop Support Engineer role at EIL Global

This range is provided by EIL Global. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Skills:
Active Directory, Office 365, Ticketing Systems, Windows Troubleshooting, Mac Troubleshooting, Hardware Support, Network Troubleshooting, Troubleshooting,

Job Overview

We are seeking a proactive and technically skilled IT Support Engineer to serve as a Single Point of Contact (SPOC) for end-user IT support requests. The ideal candidate will have experience providing both deskside and remote support to users, ensuring prompt and effective resolution of hardware, software, and network-related issues. Strong communication skills and a customer-focused mindset are essential.

Key Responsibilities

• Provide Level 1 & 2 desktop support through telephone, ticketing system, email, and instant messaging tools.
• Act as the Single Point of Contact (SPOC) for end-user IT support queries and incidents.
• Coordinate with onsite engineers and users to ensure timely and efficient issue resolution.
• Deliver desk-side support for local users and remote assistance for off-site users.
• Monitor and respond to customer satisfaction surveys and escalate feedback as necessary.
• Troubleshoot and support Windows OS, Microsoft Outlook, and Active Directory environments.
• Handle basic network-related tasks including DNS and DHCP configurations.
• Perform hardware support including printer setup, system assembly, disassembly, and troubleshooting.
• Carry out OS-level diagnostics, configuration, and performance tuning.
• Maintain documentation and update knowledge base articles as needed.
• Ensure SLAs are met and tickets are updated with accurate, detailed information.
  
  

Required Skills And Qualifications

• Proven experience in IT desktop support and remote troubleshooting.
• Strong knowledge of Windows OS, Microsoft Outlook, and Office 365.
• Familiarity with Active Directory, DNS, DHCP, and basic networking.
• Hands-on experience with hardware support: printers, desktops, laptops.
• Expertise in using remote desktop support tools (e.g., AnyDesk, TeamViewer, Remote Desktop).
• Excellent problem-solving and organizational skills.
• Strong written and verbal communication skills.
• Ability to work independently and in coordination with cross-functional teams.
  
  

Preferred Qualifications

• ITIL certification or similar is a plus.
• Experience with ticketing systems like ServiceNow, Jira, or BMC Remedy.
• Knowledge of IT asset management and software inventory tools.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

Referrals increase your chances of interviewing at EIL Global by 2x

Get notified about new Desktop Support Engineer jobs in Ridgefield, CT.

Greenwich, CT $70,000.00-$80,000.00 15 hours ago

Greenwich, CT $110,000.00-$140,000.00 2 weeks ago

Norwalk, CT $75,000.00-$90,000.00 3 weeks ago

Norwalk, CT $130,000.00-$160,000.00 4 days ago

Norwalk, CT $160,000.00-$175,000.00 4 weeks ago

Stamford, CT $116,000.00-$163,000.00 2 weeks ago

Stamford, CT $128,000.00-$186,000.00 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.