Desktop Support Engineer - (Fulltime) NYC

The Dignify Solutions, LLC; New York (NY); On-site; USD 68,000 - 75,000; Full time

Job summary

A leading IT Services company is seeking a Desktop Support Engineer in NYC. You will play a critical role in providing support and troubleshooting for desktop environments, ensuring efficient operations. Ideal candidates will have mid-senior level experience and familiarity with a variety of IT systems and processes.

Qualifications

• Mid-Senior level expertise required.
• Experience in troubleshooting and IT support.
• Strong knowledge of network and hardware concepts.

Responsibilities

• Handle L2/L3 troubleshooting for Windows & MAC OS.
• Support minor hardware repairs and phone systems.
• Create and maintain documentation for IT services.

Skills

Microsoft Active Directory

Windows & MAC OS troubleshooting

Citrix and Microsoft Remote Desktop

DHCP, IP routing, VPN

Hardware repairs

Phone system administration

Documentation on Ticketing tool

Local network support

Job description

Desktop Support Engineer - (Fulltime) NYC

Desktop Support Engineer - (Fulltime) NYC

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• Exposure to and knowledge of Microsoft Active Directory and Office 365 concepts and administration
• Experience handling L2/L3 troubleshooting for Windows & MAC OS
• Experience with Citrix and Microsoft Remote Desktop concepts and administration
• Knowledge of DHCP, IP routing, VPN, and firewall concepts
• Experience in supporting minor hardware repairs (Desktop & Laptop)
• Experience in phone system administration
• Liaises with clients, other IT support groups and 3rd party providers when necessary
• Performs imaging/reimaging of PCs
• Performs IMAC (Install, Move, Add and Change)
• Conducts hardware and software maintenance and support
• Troubleshoots and resolves PC incidents and/or VIP requests
• Assists with Site IT security issues and virus elimination
• Creates/maintains documentation on Ticketing tool
• Local network support and/or assists centralized Network team

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  IT Services and IT Consulting

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