Desktop Support Engineer - (Fulltime) NYC

The Dignify Solutions, LLC; New York (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

A prominent IT services company in New York City seeks a Desktop Support Engineer to provide comprehensive technical support. This full-time role includes troubleshooting both Windows and Mac OS systems, managing network and security issues, and working closely with clients and support teams. Ideal candidates will possess strong knowledge of Microsoft Active Directory, Office 365, and IT security protocols, and will have the opportunity to work in a dynamic environment that values collaboration and expertise.

Qualifications

• Experience troubleshooting Windows and Mac OS systems required.
• Knowledge of IT networking and security practices needed.
• Mid-Senior level experience preferred.

Responsibilities

• Provide technical support and troubleshooting for Windows and Mac OS systems.
• Manage network and security issues, and support hardware repairs.
• Document support activities and collaborate with clients and third-party providers.

Skills

Microsoft Active Directory

Office 365

Citrix

Remote Desktop administration

DHCP

IP routing

VPN

Firewalls

Hardware support

Job description

Desktop Support Engineer - (Fulltime) NYC

Join our team as a Desktop Support Engineer in New York City. This full-time position involves providing technical support and troubleshooting for Windows and Mac OS systems, supporting hardware repairs, and managing network and security issues.

• Knowledge of Microsoft Active Directory, Office 365, Citrix, and Remote Desktop administration
• Experience with DHCP, IP routing, VPN, firewalls, and hardware support
• Support for phone systems and site IT security
• Imaging/reimaging PCs and performing IMAC (Install, Move, Add, Change)
• Document support activities and collaborate with clients, support teams, and third-party providers

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Other

Industries

IT Services and IT Consulting

This job is currently active and accepting applications.