Desktop Support Engineer

Sharp Brains; Florence (OR); On-site; USD 60,000 - 85,000; Full time

Job summary

Sharp Brains in Florence, Oregon is seeking a Desktop Support Engineer to provide end-user IT support, troubleshoot hardware and software issues, and maintain desktop infrastructure in a corporate environment.

You will install, image, and deploy Windows and macOS devices; manage Active Directory and Entra ID; administer Intune and SCCM; support MS Office/365 and enterprise apps; and handle incidents through ITSM tools. Strong customer focus is essential.

Qualifications

• 3+ years of experience in Desktop Support or EUC.
• Experience with Windows 10/11, macOS, and basic Linux environments.
• Proficient in AD, Entra ID, M365, SCCM, Intune, and ITSM tools.
• Experience with peripherals, imaging, and asset management.
• Strong communication and customer service skills.

Responsibilities

• Provide onsite and remote technical support for desktops, laptops, printers, scanners, mobile devices, and other IT peripherals.
• Troubleshoot hardware, software, OS, and network connectivity issues.
• Install, image, and deploy Windows and macOS devices.
• Support Microsoft Office, M365, Outlook, Teams, VPN, and enterprise apps.
• Manage user accounts, password resets, and group management using AD and Entra ID.
• Administer endpoint devices with Intune and SCCM, including software deployment and patching.
• Handle incidents, service requests, and asset management through ITSM platforms.
• Assist with LAN/WAN, Wi-Fi, switches, routers, and basic network troubleshooting.
• Perform IMAC activities, device replacements, and hardware upgrades.
• Support rack & stack, cabling, and Smart Hands as needed.
• Maintain hardware inventory and technical documentation.
• Follow ITIL practices and ensure compliance with security policies and SLAs.
• Provide professional end-user support, including VIP/executive support when required.

Skills

Communication

Customer service

Problem solving

Tools

Active Directory

Microsoft Entra ID

Microsoft 365

SCCM

Intune

ServiceNow

Windows 10/11

macOS

Job description

About the Role

We are seeking a skilled and customer-focused Desktop Support Engineer to join our onsite IT support team in Florence, Oregon. The ideal candidate will provide end-user technical support, troubleshoot hardware and software issues, manage enterprise IT assets, and ensure the smooth operation of desktop infrastructure in a corporate environment.

Key Responsibilities

• Provide onsite and remote technical support for desktops, laptops, printers, scanners, mobile devices, and other IT peripherals.


• Troubleshoot and resolve hardware, software, operating system, and network connectivity issues.


• Install, configure, image, and deploy Windows and macOS devices.


• Provide support for Microsoft Office, Microsoft 365, Outlook, Teams, VPN, and enterprise applications.


• Perform user account administration, password resets, and group management using Active Directory and Microsoft Entra ID (Azure AD).


• Manage endpoint devices using Microsoft Intune and SCCM, including software deployment, patch management, and compliance.


• Handle incidents, service requests, and asset management through ServiceNow or similar ITSM platforms.


• Support LAN/WAN connectivity, Wi-Fi, switches, routers, wireless access points, and basic network troubleshooting.


• Perform IMAC (Install, Move, Add, Change) activities, device replacements, and hardware upgrades.


• Assist with rack & stack, structured cabling, and Smart Hands support when required.


• Maintain hardware inventory, asset lifecycle records, and technical documentation.


• Follow ITIL best practices and ensure compliance with organizational security policies and SLAs.


• Provide professional end-user support, including VIP/executive support when required.

Required Qualifications

• 3+ years of experience in Desktop Support, IT Support, or End User Computing (EUC).


• Experience supporting Windows 10/11, macOS, and basic Linux environments.


• Hands-on experience with Active Directory, Microsoft Entra ID, Microsoft 365, SCCM, Microsoft Intune, and ServiceNow.


• Experience supporting printers, mobile devices, and peripheral hardware.


• Knowledge of LAN, Wi-Fi, TCP/IP, DNS, DHCP, switches, routers, and wireless access points.


• Experience with hardware imaging, deployment, troubleshooting, and asset management.


• Strong communication, customer service, and problem-solving skills.


• Ability to work independently and collaboratively in a fast-paced enterprise environment.