Desktop support engineer

GCS Recruitment Specialists; Las Vegas (NV); On-site; USD 42,000 - 65,000; Full time

Job summary

GCS Recruitment Specialists is seeking an IT Support Technician to provide on-site support for Operations facilities in Las Vegas. The role involves end-user device management, printer and network troubleshooting, and working within established SOPs.

The ideal candidate will have at least 1 year of hands-on IT support, experience imaging laptops, handling printers, and supporting Windows 11 and Linux environments, plus strong customer service skills.

Qualifications

• Minimum 1 year of hands-on IT support experience.
• Laptop imaging and deployment experience.
• Printer troubleshooting and support.
• Basic networking concepts and troubleshooting.
• Windows 11 experience.
• Linux experience.
• Experience working within a ticketing system.

Responsibilities

• Image, configure, deploy, and maintain laptops and desktop systems.
• Provide technical support for Windows 11 and Linux environments.
• Troubleshoot hardware, operating system, and application issues.
• Support user onboarding and workstation setup activities.
• Diagnose and resolve printer issues, including networked printers.
• Perform basic networking troubleshooting and connectivity tasks.
• Respond to service requests within SLA and follow SOPs.

Skills

Windows 11

Linux

Networking basics

Printer troubleshooting

Ticketing system

Customer service

Troubleshooting

On-site support

Job description

We are seeking a reliable and customer-focused IT Support Technician to provide onsite technical support for Operations facilities. The successful candidate will support end-user computing devices, printers, networking equipment, and operational technology environments while following established technical procedures and service-level expectations.

This role is hands-on and requires strong troubleshooting skills, the ability to work independently, and a willingness to participate in on-call rotations and site shift schedules.

Key Responsibilities

End User Support

• Image, configure, deploy, and maintain laptops and desktop systems
• Provide technical support for Windows 11 and Linux environments
• Troubleshoot hardware, operating system, and application-related issues
• Support user onboarding and workstation setup activities

Hardware & Infrastructure Support

• Diagnose and resolve printer issues, including network-connected printers
• Perform basic networking troubleshooting, including connectivity and cabling issues
• Respond to equipment failures and restore service following documented SOPs
• Assist with asset management and equipment lifecycle activities

Operational Support

• Work assigned support tickets and service requests within SLA requirements
• Execute Change Management (CM) activities according to established procedures
• Respond to emergent technical events impacting site operations
• Escalate complex issues when resolution steps are unclear or require higher-level intervention

Required Qualifications

• Minimum 1 year of hands-on IT support experience
• Experience with:
  • Laptop imaging and deployment
  • Printer troubleshooting and support
  • Basic networking concepts and troubleshooting
  • Windows 11 operating systems
  • Linux operating systems
• Experience working within a ticketing system environment
• Strong troubleshooting and problem-solving skills
• Ability to follow documented procedures and technical SOPs
• Excellent communication and customer service skills

Preferred Qualifications

• CompTIA A+ Certification
• Background supporting:
  • Experience working in large-scale enterprise environments
  • Familiarity with change management processes