Desktop Support Analyst 1

Louisiana State University; Baton Rouge (LA); On-site; USD 42,000 - 64,000; Full time

Job summary

Louisiana State University seeks a Desktop Support Analyst I to provide first-level endpoint and desktop support for faculty, staff, and students on campus. You will troubleshoot hardware, OS, and software across Windows, macOS, and mobile platforms using centralized tools.

The role requires documenting incidents, assisting with OS upgrades and hardware refreshes, and supporting Microsoft 365, email, VPN, and LMS.

Qualifications

• Provides first-level endpoint and desktop support for faculty, staff, and students.
• Supports Windows, macOS, and mobile platforms; uses centralized management tools.

Responsibilities

• Technical Support: Provides endpoint and desktop support for university‑supported technologies.
• Troubleshoots hardware, OS, and application issues across Windows, macOS, and mobile platforms.
• Installs, configures, images, deploys, and maintains computers using centralized tools.
• Supports software including Microsoft 365, email services, VPN, and LMS.
• Diagnoses connectivity issues and supports accessibility solutions.
• Customer Service & Escalation: Tier 1 escalation resource for Help Desk staff.
• Communicates technical information to non‑technical users and leadership.
• Documents incidents and resolutions in the ticketing system; meets SLAs.
• Systems & Projects: Aids OS upgrades, hardware refreshes, and software deployments.
• Supports endpoint security, patch management, and compliance activities.
• Tests new hardware/software and suggests process improvements.
• Collaboration & Mentorship: Collaborates with security teams; mentors juniors.
• Assists in creating training materials and knowledge base articles.
• Other duties as assigned.

Skills

Technical Support

Customer Service

Documentation

Collaboration

Mentorship

Education

Bachelor's degree

Tools

Microsoft 365

Email services

VPN

Endpoint security solutions

Learning Management Systems

Job description

All Job Postings will close at 12:01a.m. CST (1:01a.m. EST) on the specified Closing Date (if designated).If you close the browser or exit your application prior to submitting, the application progress will be saved as a draft. You will be able to access and complete the application through “My Draft Applications” located on your Candidate Home page.Job Posting Title:Desktop Support Analyst 1Position Type:Professional / UnclassifiedDepartment:LSUAM FA - ITS - SO - Unified Endpoint Configuration Management (Eric Joseph Pergola (00069477))Work Location:0200 Fred C. Frey Computing Services BuildingPay Grade:Job Description:The Desktop Support Analyst 1 provides first-level technical support for faculty, staff, and students in a higher education environment. This role serves as a second-level support resource, resolving complex hardware and software technology issues while contributing to standardization, documentation, and continuous improvement of IT services.Job Responsibilities:Technical Support: Provides endpoint and desktop support for university-supported technologies. Troubleshoots hardware, operating system, and application issues across Windows, macOS, and mobile platforms. Installs, configures, images, deploys, and maintains computers using centralized management tools. Supports university-standard software including Microsoft 365, email services, VPN, endpoint security solutions, and learning management systems. Diagnoses and resolves wired, wireless, and remote connectivity issues. Provides support for accessibility and assistive technology solutions as needed. (25%)Customer Service & Escalation: Serves as a Tier 1 escalation resource for Help Desk staff and resolves advanced user issues. Communicates technical information effectively to non-technical users including faculty, staff, students, and leadership. Documents incidents, troubleshooting steps, and resolutions within the ticketing system and maintains accurate service records. Meets established service level agreements (SLAs) and ensures timely resolution of service requests. (25%)Systems & Projects: Participates in desktop and endpoint lifecycle initiatives including operating system upgrades, hardware refreshes, and enterprise software deployments. Assists with endpoint security, patch management, and compliance activities. Tests and evaluates new hardware and software solutions and recommends improvements to support processes, standards, and tools. Contributes to continuous improvement of endpoint management practices. (20%)Collaboration & Mentorship: Collaborates with systems, networking, and security teams to support integrated service delivery. Provides guidance and informal mentoring to junior support staff and student workers. Assists in the development of training materials, documentation, and knowledge base articles to improve support consistency and knowledge sharing across the organization. (20%)Other duties as assigned. (10%)Minimum Qualifications:Bachelor's degree.+LSU values skills, experience, and expertise. Candidates who have relevant experience in key job responsibilities are encouraged to apply - a degree is not required as long as the candidate meets the required years of experience specified in the job description.Additional Information:Position requires the ability to lift up to 50 pounds.Additional Job Description:Special Instructions:A copy of your transcript(s) may be attached to your application (if available). However, original transcripts are required prior to hire.Please provide three professional references including name, title, phone number and e-mail address.An offer of employment is contingent on a satisfactory pre-employment background check.For questions or concerns regarding the status of your application or salary ranges, please contact Mary Bordelon at [e-mail] Needed:Preferred Skills:Posting Date:September 14, 2026Closing Date (Open Until Filled if No Date Specified):January 12, 2027Additional Position Information:Background Check - An offer of employment is contingent on a satisfactory pre-employment background check.Benefits - LSU offers outstanding benefits to eligible employees and their dependents including health, life, dental, and vision insurance; flexible spending accounts; retirement options; various leave options; paid holidays; wellness benefits; tuition exemption for qualified positions; training and development opportunities; employee discounts; and more!Positions approved to work outside the State of Louisiana shall be employed through Louisiana State University’s partner, nextSource Workforce Solutions, for Employer of Record Services including but not limited to employment, benefits, payroll, and tax compliance. Positions employed through Employer of Record Services will be offered benefits and retirement as applicable through their provider and will not be eligible for State of Louisiana benefits and retirement.Essential Position (Y/N):LSU is an Equal Opportunity Employer.All candidates must have valid U.S. work authorization at the time of hire and maintain that valid work authorization throughout employment. Changes in laws, regulations, or government policies may impact the university’s ability to employ individuals in certain positions.HCM Contact Information:For questions or concerns related to updating your application with attachments (e.g., resumes, RS:17 documents), date of birth, or reactivating applications, please contact the LSU Human Resources Management Office at 225-578-8200 or email [e-mail]. For questions or concerns regarding the status of your application or salary ranges, please contact the department using the information provided in the Special Instructions section of this job posting.