Desktop Support (contract)

BNY; Town of Florida (NY); On-site; USD 41,000 - 50,000; Part time

Benefits offered by this job

Medical, dental, vision, and退休福利 via T

Job summary

BNY is seeking a Desktop Support Analyst (Level 2) to provide hands-on end-user support for a large onsite enterprise in Lake Mary, FL. You will manage imaging, deployment, and ongoing maintenance using SCCM and Active Directory, while onboarding new hires and handling high-volume, walk-up support.

Role requires strong Windows/Microsoft and Mac experience, with the ability to work in a fast-paced environment and coordinate with a lean team across 3,000 users.

Qualifications

• 3-5 years of desktop support experience, Level 2 preferred.
• Strong experience with Windows/Microsoft and Mac environments.
• Hands-on experience with SCCM, Active Directory, and remote access tools.

Responsibilities

• End User Support: Deliver face-to-face Level 2 support including break/fix, remote access support, and troubleshooting across laptops, tablets, phones, and peripherals
• Hardware & Systems: Perform imaging, deployment, and maintenance using tools such as SCCM and Active Directory
• Tech Express & Onboarding: Support new hires with setup, access, and initial troubleshooting while handling daily walk-up support
• Project & Team Support: Assist with special projects, user transitions, and collaborate within a lean team supporting a large user base

Skills

Windows environments

Mac environments

Desktop support

Remote access tools

Tools

SCCM

Active Directory

Job description

At BNY, our culture allows us to run our company better and enables you to grow and succeed. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance - and this is all about. Join us and be part of something extraordinary.

Job Summary

We are seeking a Desktop Support Analyst to provide hands-on Level 2 technical support in a large-scale enterprise environment based in Lake Mary, FL (600 Colonial Center Parkway). This onsite role supports 3,000 users through a Tech Express model and desk-side interaction, focusing on hardware/software troubleshooting, onboarding, and high-volume support operations. Standard hours are Monday-Friday with weekends off 8-5pm ET; overtime may be required.

Key Responsibilities

• End User Support: Deliver face-to-face Level 2 support including break/fix, remote access support, and troubleshooting across laptops, tablets, phones, and peripherals
• Hardware & Systems: Perform imaging, deployment, and maintenance using tools such as SCCM and Active Directory
• Tech Express & Onboarding: Support new hires (high-volume onboarding) with setup, access, and initial troubleshooting while handling daily walk-up support
• Project & Team Support: Assist with special projects, user transitions (hires/terminations), and collaborate within a lean team supporting a large user base

Qualifications

• 3-5 years of desktop support experience (Level 2 preferred)
• Strong experience with Windows/Microsoft and Mac environments
• Hands-on experience with SCCM, Active Directory, and remote access tools
• Proven ability to support users in a high-volume, onsite environment

Preferred Experience

• Experience in large enterprise environments (thousands of users)
• Experience supporting high onboarding/offboarding volumes
• Proactive mindset with strong communication and ability to learn quickly

Why Join Us

Join a high-impact support team in a fast-paced enterprise environment where you'll gain exposure to large-scale operations, modern support tools, and a collaborative team culture with potential for long-term growth and conversion.

At BNY, our culture speaks for itself, check out the latest BNY news at:

BNY Newsroom

BNY LinkedIn

Here’s a few of our recent awards:

America's Most Innovative Companies, Fortune, 2025

World's Most Admired Companies, Fortune 2025

"Most Just Companies", Just Capital and CNBC, 2025

Pay Rate Range

30 - 36 USD hourly

Additional Notes

Applications will be accepted on an ongoing basis.

This posting is for a contract assignment with Tundra Technical Solutions to provide services to Bank of New York (BNY). Please note that this is not a full-time employment opportunity. Candidates selected for this role will be engaged as contractors for the specified duration of the project. For any inquiries regarding the terms of the contract or engagement, please contact Tundra Technical Solutions directly.

Benefits Information

Optional benefits offering include medical, dental, vision and retirement benefits via Tundra Technical Solutions.