Desktop Support Associate — IT Helpdesk

Paycom; Albuquerque (NM); On-site; USD 42,000 - 64,000; Full time

Job summary

U.S. Eagle Federal Credit Union in Albuquerque seeks a Desktop Support Technician I to provide hands-on technical support for computer systems, hardware, and software, diagnose issues, document steps, and guide end users to timely resolutions.

The role requires 1–3 years of service desk experience, an associate degree, and certifications such as CompTIA A+/Net+/Security+ or ITIL/CCNA; travel to branches in Albuquerque, Santa Fe, or Farmington as needed.

Qualifications

• 1–3 years of hands-on service desk or desktop support experience.
• Associate degree or equivalent in a related field.
• Certifications such as CompTIA A+/Network+/Security+ or ITIL/CCNA preferred.

Responsibilities

• Provide technical assistance with hardware, software, and network problems for staff.
• Use structured troubleshooting to isolate issues and document steps.
• Monitor, update, and deploy desktop systems; assist end users and train them.
• Travel to Albuquerque area branches (Santa Fe, Farmington) as needed.
• Join helpdesk staff meetings and contribute to problem resolution tracking.

Skills

Windows 10/11

Office 365/Outlook

Active Directory

MFA/Sign-in

Networking

Hardware troubleshoot

Ticketing system

Education

Associate degree

Certifications: A+/Net+/Security+; ITIL; CCNA

Tools

Microsoft 365

Outlook

Active Directory tooling

Job description

U.S. Eagle Federal Credit Union in Albuquerque seeks a Desktop Support Technician I to provide hands-on technical support for computer systems, hardware, and software, diagnose issues, document steps, and guide end users to timely resolutions.

The role requires 1–3 years of service desk experience, an associate degree, and certifications such as CompTIA A+/Net+/Security+ or ITIL/CCNA; travel to branches in Albuquerque, Santa Fe, or Farmington as needed.