Staff Desktop & Server Support Specialist

ARA Brand; Albuquerque (NM); On-site; USD 65,000 - 85,000; Full time

Job summary

Applied Research Associates, Inc. in Albuquerque seeks a Staff Desktop Support Administrator to provide end-user support across Windows desktops and laptops, manage a small server environment, and maintain VMware vSphere/vCenter.

You will troubleshoot hardware/software, set up user accounts, and ensure backup and security patching processes are current. You will document IT procedures, manage licenses and inventory, and work with the team to resolve issues quickly.

Qualifications

• Four-plus years of desktop/server support experience on Windows 11 and Windows Server 2022/2025.
• Experience supporting Microsoft 365 Office apps, SharePoint, email, VPNs, firewalls, encryption, and antivirus.
• Microsoft Active Directory administration experience.
• Experience troubleshooting hardware and network problems in virtual and physical environments.
• Ability to obtain a security clearance, which includes US citizenship.
• Strong customer-service focus and excellent time management.
• Excellent written and verbal communication; able to work with teams and independently.

Responsibilities

• Provide desktop support and technical assistance to end users on a variety of issues.
• Take ownership managing and supporting a small Windows server environment.
• Support and maintain a VMware vSphere and vCenter environment.
• Independently identify, research, and resolve technical problems.
• Troubleshoot PC hardware and software issues.
• Set up and maintain user accounts.
• Manage file, print, and license servers.
• Administer and monitor data backups.
• Monitor and apply security patches and updates in a timely manner.
• Document and maintain IT related procedures.
• Maintain inventory and licensing records for hardware and software acquisitions.

Skills

Customer service

Time management

Communication

Teamwork

Detail-oriented

Proactive

Organization

Education

Bachelor’s degree in MIS/CS or IT-related field

Tools

Active Directory

Windows Server 2022+

VMware vSphere

Office 365/SharePoint

VPN clients and firewalls

Disk encryption/antivirus

Veeam backup

Job description

Applied Research Associates, Inc. in Albuquerque seeks a Staff Desktop Support Administrator to provide end-user support across Windows desktops and laptops, manage a small server environment, and maintain VMware vSphere/vCenter.

You will troubleshoot hardware/software, set up user accounts, and ensure backup and security patching processes are current. You will document IT procedures, manage licenses and inventory, and work with the team to resolve issues quickly.