Desktop Support Associate

GTN Technical Staffing

Missouri

On-site

USD 45,000 - 65,000

Full time

14 days+

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Job summary

GTN Technical Staffing is seeking an IT Support/Desktop Support professional to manage hardware/software installations, imaging, and basic deployments. The role involves planning OS releases, hardware imaging, and troubleshooting across desktops, laptops, printers, and infrastructure devices in a dynamic environment.

Candidates should be able to handle shipping/receiving, device dispatch, inventory tracking, and timely ServiceNow ticket resolution, while adapting to various management styles and

Responsibilities

Manage the installation and maintenance of hardware and software including personal workstations, printers, mobile devices, and infrastructure devices, etc.
Test, plan and supervise the deployment of new operating system releases, vendor patches, commercial software releases, and public domain software.
Performs trouble shooting, parts replacement, system upgrades, and basic deployments & repair on assets.
Imaging devices, including desktops, laptops, and other devices as needed.
Install, configure, troubleshoot infrastructure – server/network devices.
Handle IT shipping/receiving and dispatch of devices to users.
Track hardware inventory, handle any issues and find resolutions for users.
Handle tickets in ServiceNow in a timely manner.
Assist in resolving technical escalations that arise during service delivery.
Be highly adaptable and a self-starter.
Work well with different types of management styles.

Job description

Job Description

Responsibilities:

Manage the installation and maintenance of hardware and software including personal workstations, printers, mobile devices, and infrastructure devices, etc.
Test, plan and supervise the deployment of new operating system releases, vendor patches, commercial software releases, and public domain software.
Performs trouble shooting, parts replacement, system upgrades, and basic deployments & repair on assets.
Imaging devices, including desktops, laptops, and other devices as needed.
Install, configure, troubleshoot infrastructure – server/network devices.
Handle IT shipping/receiving and dispatch of devices to users.
Track hardware inventory, handle any issues and find resolutions for users.
Handle tickets in ServiceNow in a timely manner.
Assist in resolving technical escalations that arise during service delivery.
Be highly adaptable and a self-starter.
Work well with different types of management styles.