Desktop Support Analyst - Windows, Mac & Office365

UCI group; Irvine, Northern (CA, KY); Hybrid; USD 85,000 - 98,000; Full time

Job summary

UC Irvine's Office of Information Technology seeks a Desktop Support Analyst to provide expert desktop and infrastructure support across campus. You will handle Office365, Windows, Mac, and OneDrive issues, while evaluating new technologies and documenting findings.

Responsibilities include testing, training, and collaborating with teams to maintain high service quality. A Bachelor's degree or equivalent experience is required, with 3-5 years of desktop support experience preferred.

Qualifications

• Thorough knowledge of desktop and business/technical support systems.
• Experience managing projects and executing test plans for hardware and software.
• Knowledge of DHCP, TCP/IP networking and related protocols.
• Experience delivering formal technical training and creating documentation.
• Understanding of enterprise IT policies and security standards.
• Ability to configure and troubleshoot end user devices and apps.
• Familiarity with server internals and desktop infrastructure.

Responsibilities

• Provide desktop and desktop infrastructure support to OIT’s Specialized Desktop Support Services team.
• Apply technical solutions to a wide range of issues and applications including Office365, Windows, Mac, and OneDrive.
• Evaluate and test new technologies and perform cost/benefit analyses.
• Maintain clear technical documentation and train users at various skill levels.
• Collaborate with cross-functional teams to ensure service quality and reliability.

Skills

Desktop support

Networking protocols

Test planning

Technical training

Communication

Problem solving

End user support

Education

Bachelor's degree or equivalent

Tools

VMware

Windows

Mac OS

Office 365

Job description

UC Irvine's Office of Information Technology seeks a Desktop Support Analyst to provide expert desktop and infrastructure support across campus. You will handle Office365, Windows, Mac, and OneDrive issues, while evaluating new technologies and documenting findings.

Responsibilities include testing, training, and collaborating with teams to maintain high service quality. A Bachelor's degree or equivalent experience is required, with 3-5 years of desktop support experience preferred.