Desktop Support Analyst

Cambridge Associates LLC; Boston (MA); Presencial; USD 74 000 - 96 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Bonus eligibility

Benefits package

Resumo da oferta

Cambridge Associates LLC in Boston seeks a Desktop Support Analyst to provide on‑site and remote tech help for hardware, software, and AV across 13 offices. You will configure devices, support meetings, and manage onboarding and access provisioning.

The role requires strong Windows/MacOS, VC/AV, and IT skills, with potential evening/weekend hours. A BA/BS in technology or business is preferred, and ITIL/MCSA/A+ are desirable. Competitive benefits included.

Qualificações

• Ability to execute tasks and build relationships.
• Excellent problem solving and decision making skills.
• Flexible and open to changing priorities and managing multiple tasks.
• Strong communication skills – both written and verbal.
• Experience with Windows 11, MacOS, LAN/WAN, Ethernet, PC Hardware, iOS Support, Active Directory, VC/AV Support, and Virtual Desktop environments; advanced proficiency in Microsoft Office, Adobe Acrobat, and ServiceNow preferred.
• Ability to be flexible and willing to work evenings/weekends if necessary.
• BA/BSC degree in Technology and/or Business preferred.
• ITIL Foundation Level preferred.
• MCSA and/or A+ completed or in progress preferred.

Responsabilidades

• Configure, deploy, maintain, and troubleshoot hardware, including laptops, printers, mobile devices, phones, and meeting room equipment, with the highest standard of service and support.
• Diagnose and resolve issues related to hardware, software, CA business applications, operating systems and virtual desktops; record, track, and report incidents.
• Coordinate, manage and complete tasks and requests, including new hire onboarding, access provisioning, and hardware upgrades.
• Provide troubleshooting and support for audio‑visual and video conference meetings via Microsoft Teams, Webex and Zoom for internal and external meetings.
• Maintain and update the hardware inventory for end‑user devices on‑site, ensuring accurate tracking and availability of equipment.
• Collaborate with IT and cross‑function teams; coordinate with third parties and vendors, contribute to projects and share knowledge.

Conhecimentos

Windows 11

MacOS

LAN/WAN

VC/AV Support

Active Directory

Virtual Desktop

Microsoft Office

ServiceNow

Communication skills

Flexibility shifts

Formação académica

Bachelor's degree in Technology or Business

ITIL Foundation Level

MCSA or A+ Certification

Ferramentas

ServiceNow

Webex

Zoom

Microsoft Teams

Descrição da oferta de emprego

Firm Overview

Cambridge Associates ("CA") is a leading global investment firm. CA’s goal is to help endowments & foundations, pension plans, and ultra‑high net worth private clients implement and manage custom investment portfolios that generate outperformance so that they can maximize their impact on the world. Cambridge Associates delivers a range of services, including outsourced CIO, non‑discretionary portfolio management, and investment consulting. Headquartered in Boston, Massachusetts, CA has offices in key markets in North America, the United Kingdom, Europe, Asia, and Oceania. Our worldwide teams ensure our clients benefit from decades of global presence, local expertise, and relationships with the top global investment managers across the world. For more information, please visit www.cambridgeassociates.com.

Job Description Summary

The Desktop Support team provides on‑site and remote technical assistance and support related to hardware, software, and audio visual (AV) for colleagues across all 13 offices globally. The team’s vision is to be a first‑class global provider of support services by delivering an exceptional customer experience which anticipates needs, provides guidance and works to resolve technology issues for CA staff. The team collaborates with other IT teams to ensure seamless integration and operation of technology across the organization. Desktop Support manages the installation and configuration of hardware and software in addition to being responsible for the on‑going maintenance, upgrades and issuing mobile devices, the team also supports A/V technologies throughout the enterprise. The Desktop Support Analyst role is an exciting opportunity for candidates interested in contributing to, and continuing the high standard for service and support. There will be great opportunities to develop an excellent professional skill set and interact with various internal IT and enterprise groups across all levels.

Key Responsibilities

• Technology Management: Configure, deploy, maintain, and troubleshoot hardware, including laptops, printers, mobile devices, phones, and meeting room equipment, with the highest standard of service and support.
• Incident Management: Diagnose and resolve issues related to CA hardware, software, CA business applications, operating systems and virtual desktops to ensure smooth operations. Record, track, and report on all customer incidents through to completion.
• Request Fulfillment: Coordinate, manage and complete tasks and requests, including new hire onboarding, access provisioning, and hardware upgrades.
• Audio‑Visual Support: Provide troubleshooting and support for audio‑visual and video conference meetings via Microsoft Teams, Webex and Zoom for both internal and external meetings, to prevent and minimize disruptions. Coordinate and support department, and firmwide meetings and events.
• Inventory Maintenance: Maintain and update the hardware inventory for end‑user devices on‑site, ensuring accurate tracking and availability of equipment.
• Collaboration and Improvement: Collaborate with IT and cross‑function teams. Coordinate and Interact with third parties and vendors, contribute to projects, initiatives and pilot programs for service improvements, and share knowledge and best practices with colleagues.

Qualifications

• Ability to execute tasks and build relationships.
• Excellent problem solving and decision making skills.
• Flexible and open to changing priorities and managing multiple tasks simultaneously.
• Strong communication skills – both written and verbal.
• Experience with Windows 11, MacOS, LAN/WAN, Ethernet, PC Hardware, iOS Support, Active Directory, VC/AV Support, and Virtual Desktop environments; advanced proficiency in Microsoft Office, Adobe Acrobat, and ServiceNow preferred.
• Ability to be flexible and willing to work evenings/weekends if necessary.
• Genuine passion for customer service and an interest in emerging technologies.
• BA/BSC degree in Technology and/or Business preferred.
• ITIL Foundation Level preferred.
• MCSA and/or A+ completed or in progress preferred.

Base salary range for this role

Pay Range Minimum: 73700 Pay Range Maximum: 95800. In addition to the listed salary range, this position is eligible for an annual performance‑based bonus and a comprehensive, competitive benefits package. Actual placement within the stated salary range will be determined based on factors such as skills, experience, and qualifications, as well as internal equity.

Equal Employment Opportunity Statement

The firm is committed to the concept and practice of equal employment opportunity and will not discriminate against any employee or applicant on the basis of race, color, religion, age, sex, national origin, sexual orientation, gender identity, disability, or veteran status. It is expected that all employees will follow a similar policy toward their co‑workers.

Wherever you are in your career journey, we offer a wide range of opportunities and a truly collaborative, diverse environment. Our work helps our clients do good in the world, and we embrace the opportunity to contribute to their positive impact.

Since our founding in 1973, we have been a market leader in building diversified investment portfolios. With 13 offices around the globe and a world‑class network of managers, we offer the scale, resources, and networks of a global firm, coupled with the trust, independence, and personal attention of a boutique firm.

Reasonable Accommodation Statement

If you need a reasonable accommodation during your application process, please submit a request to [e-mail] that includes your first and last name, email, and type of accommodation(s) requested. If you need a reasonable accommodation for an interview that is already scheduled, please consult with your recruiter.