Desktop Support Analyst — Level 2, Full Time, On-site

Stamford Health; Stamford (CT); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

Wellness programs

Paid Time Off accruals

Tuition reimbursement

Free on-site parking

Childcare partnership

Job summary

Stamford Health is seeking a Desktop Support Analyst to provide Level 2 support for end users across the enterprise. You will respond to triaged incidents, document resolutions, and ensure timely ticket closure from desktops, laptops, tablets, printers, and mobile devices.

You will also plan relocations, adds, and changes across the enterprise and leverage management tools for efficient support, escalating complex issues to Tier III when required.

Qualifications

• Bachelor’s degree desired or equivalent technical training with at least 3 years’ experience in Desktop Support services.
• Minimum 2 years of experience in a desktop support role with Bachelor’s degree.
• Strong, demonstrable experience in Microsoft Windows 7 & 10, HP/Dell computer hardware, HP/Xerox MFD printers, MS Office support.

Responsibilities

• Provide Level 2 support to the desktop end user community and document responses and resolutions.
• Plan, coordinate, and complete Relocations, Adds, and Changes Across the Enterprise.
• Use desktop management tools and assist with remote support and asset management; escalate to Tier III when needed.

Skills

Desktop Support

Education

Bachelor’s degree or equivalent technical training

Tools

Bomgar

Symantec Altiris

Barcode Essentials

McAfee

Job description

Stamford Health is seeking a Desktop Support Analyst to provide Level 2 support for end users across the enterprise. You will respond to triaged incidents, document resolutions, and ensure timely ticket closure from desktops, laptops, tablets, printers, and mobile devices.

You will also plan relocations, adds, and changes across the enterprise and leverage management tools for efficient support, escalating complex issues to Tier III when required.