Desktop Support Analyst

Stamford Health; Stamford (CT); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

Wellness programs

Paid Time Off accruals

Tuition reimbursement

Free on-site parking

Childcare partnership

Job summary

Stamford Health is seeking a Desktop Support Analyst to provide Level 2 support for end users across the enterprise. You will respond to triaged incidents, document resolutions, and ensure timely ticket closure from desktops, laptops, tablets, printers, and mobile devices.

You will also plan relocations, adds, and changes across the enterprise and leverage management tools for efficient support, escalating complex issues to Tier III when required.

Qualifications

• Bachelor’s degree desired or equivalent technical training with at least 3 years’ experience in Desktop Support services.
• Minimum 2 years of experience in a desktop support role with Bachelor’s degree.
• Strong, demonstrable experience in Microsoft Windows 7 & 10, HP/Dell computer hardware, HP/Xerox MFD printers, MS Office support.

Responsibilities

• Provide Level 2 support to the desktop end user community and document responses and resolutions.
• Plan, coordinate, and complete Relocations, Adds, and Changes Across the Enterprise.
• Use desktop management tools and assist with remote support and asset management; escalate to Tier III when needed.

Skills

Desktop Support

Education

Bachelor’s degree or equivalent technical training

Tools

Bomgar

Symantec Altiris

Barcode Essentials

McAfee

Job description

As a Certified Great Place to Work organization, Stamford Health understands what it takes to attract talent to improve our workforce and support our mission, to that end we offer:
Competitive salary
Comprehensive, low-cost health insurance plans (including GLP-1 coverage options) available day one
Wellness programs
Paid Time Off accruals
Tax deferred annuity and (403b) pension plan
Tuition reimbursement
Free on-site parking and train station shuttle
Childcare partnership with Children’s Learning Center

Regular Full Time

At Stamford Health, we believe that every patient deserves compassionate, personalized, person centered care. This commitment guides how we care for patients, support their care partners, and promote the wellbeing of our staff. In alignment with our Planetree philosophy, the individual in this role will foster a respectful, collaborative environment that honors the needs, values, and preferences of every person we serve and the colleagues we partner with.

Responsibilities:
Provide Level 2 support to the desktop end user community. This includes monitoring the problem queue and responding to triaged Break / Fix incidents for Desktops, , Laptops, Tablets, Printers, Mobile Devices, etc. and fully documenting response and resolution in order to close tickets.
Plan, coordinate, and complete Relocations, Adds, and Changes Across the Enterprise
Leverage desktop management tools and applications to enable effective and efficient support. This includes including remote control software (i.e., Bomgar), software distribution (i.e., Symantec Altiris), asset management (i.e., Barcode Essentials), and virus protection services (i.e., McAfee)
Provide support to end user by diagnosing root cause, providing troubleshooting expertise, determining options for resolution, and resolving issues. In the event that issue resolution cannot be achieved, it becomes the Desktop Support Analyst’s responsibility to elevate the issue to the Desktop Engineer for Tier III support.

Qualifications:
Bachelor’s degree desired or equivalent technical training with at least 3 years’ experience in Desktop
Support services.
Minimum 2 years of experience in a desktop support role with Bachelor’s degree
Strong, demonstrable experience in Microsoft / Windows 7 & 10, HP/Dell computer hardware,
Strong, demonstrable experience with HP/Xerox MFD printers, MS Office support.

Job Info

• Job Identification 6598
• Job Category 300 - Professional
• Posting Date 09/09/2026, 07:44 PM
• Job Schedule Full time
• Job Shift Day
• Locations 3001 Summer St. , Stamford, CT, 06905, US