Desktop Support Analyst I

Ottobock SE & Co. KGaA; Austin (TX); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical

Vision

Health savings accounts

Flexible spending accounts

Company-paid life insurance

Paid time off

Company holidays

Floating holidays

Company-paid short & long-term disability

Job summary

Ottobock SE & Co. KGaA is seeking a Desktop Support Analyst to join our team onsite in Austin, TX. The ideal candidate will provide daily IT support and assist with IT projects while ensuring efficient operation of company technology.

A high school diploma is required, along with relevant IT support experience. You will be responsible for troubleshooting technical issues, configuring computers, and conducting training for users. The position offers a comprehensive benefits package including medical, vision, and paid time off.

Qualifications

• Recent experience in an information technology support role.
• Ability to install, configure and maintain business computers and networks.
• Strong knowledge of network security systems and techniques.

Responsibilities

• Provide daily IT support and assist in IT projects.
• Troubleshoot and resolve IT issues and document solutions.
• Conduct training for users on systems and applications.

Skills

IT support experience

Computer installation and configuration

Network security knowledge

Analytical problem-solving

Education

High school diploma or equivalent

Certification in IT or related field

Tools

Ticketing systems

Computer hardware

Job description

For more than a century, Ottobock has pursued the mission of helping people living with limb loss, limb difference, or mobility challenges maintain or regain their freedom of movement. We do this through the development of leading prosthetic, orthotic, and wheelchair innovation, and an unwavering commitment to delivering superior patient care experiences. As a growing healthcare company, we continue to invest in both our people and new service offerings. With more than 10,000 employees worldwide and 1,000 across North America, we are dedicated to advancing the O&P industry and improving the lives of the people served by it.

We have a great opportunity for a Desktop Support Analyst to join our team onsite in Austin, TX!

Duties & Responsibilities

The Desktop Support Analyst will be focused on daily support requests with inclusion of assisting in IT related projects as required by the IT management team. Other team members will be working on balancing the workload and assisting to increase the current project management capacity.

Perform day to day IT Support needs of the business according to service level targets and objectives as specified by management

Investigate user problems, identify their source, determine possible solutions, test and implement solutions.

Identify and recommend to management proactive system and application enhancements for business improvements with a cost benefit approach.

Perform software and application installation, and upgrades.

Troubleshoot computers and applications to identify and correct malfunctions and other operational difficulties.

Track, prioritize and document requests using a support desk ticket system.

Administer phone systems including hardware, softphone, voicemail and cellular.

Develop and conduct various training and instruction for system users on operating systems, and other applications; assist users in maximizing use of networks and computing systems.

Work as a team member with other technical staff.

Maintain confidentiality with regard to the information being processed, stored or accessed by the network.

Document all aspects of work including network problems and resolutions for future reference.

Other duties as assigned.

Qualifications

High school diploma or equivalent. Two to four years degree preferred. Additional training or certifications desired.

Recent experience in an information technology support role.

Ability to install, configure and maintain business computers, networks, and related hardware and software.

Strong knowledge of computer and/or network security systems, applications, procedures, and techniques.

Ability to identify and resolve computer system malfunctions and operational problems.

Skill in organizing resources and establishing priorities.

Work with clients requires interpersonal skills.

Must have a “Can do” Attitude.

Must be a good listener.

Works well in a team environment.

Must be a self-starter.

Analytical problem solver.

Benefits

• Medical
• Vision
• Health savings accounts with employer contribution
• Flexible spending account options
• Company-paid life insurance policy
• Paid time off
• Company holidays
• Floating holidays
• 100% company-paid short & long-term disability