Desktop Support Analyst

TEKsystems; United States; On-site; USD 41,328 - 55,104; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Short and long-term disability

Employee Assistance Program

Paid time off (PTO)

Job summary

TEKsystems is seeking a Level 1 and 2 Technical Support Specialist based in Haltom City, TX. This role includes providing support via phone, chat, and email, resolving technical issues in a Microsoft 365 environment, and documenting processes.

The ideal candidate will have 5+ years of experience with Windows 11 and demonstrate strong communication skills. This is a contract position with a pay range of $30 to $40 per hour, along with various benefits.

Qualifications

• 5+ years of experience resolving technical issues.
• Ability to work independently in a remote environment.
• Strong writing and speaking skills.

Responsibilities

• Provide support to offices via multiple channels.
• Resolve technical issues in the desktop environment.
• Document incidents for future reference.

Skills

Level 1 and 2 technical support

M365 cloud environment

Windows 11 OS

ITIL knowledge

Troubleshooting techniques

Network connectivity issues

Job description

This role demands someone who can work independently, remain productive without close supervision, and communicate effectively in a remote environment. Most importantly, they are looking for someone trustworthy, driven, and eager to do the job right while taking initiative.

Primary Responsibilities

• Provide level 1 and 2 support to local and remote offices
• Provide support via walk-up, phone, chat, and email
• Resolve all first and second level support requests
• Document incidents and problems in Halo and elevate issues to the appropriate teams when required
• Serve as the technical liaison to all users company-wide, able to resolve technical issues within the desktop computing environment
• Train users on how to use hardware and software where necessary
• When downtime, which is rare, document new procedures and processes within technician knowledgebase

Knowledge and Skills

• Demonstrated experience resolving level 1 and 2 technical issues in a M365 cloud environment which includes:
  • Entra ID (MFA resets, conditional access issues, device registration issues, SSO, review sign‑in logs)
  • Outlook (TS login issues, fixing mailbox sync issues, managing shared mailboxes, helping set up calendar permissions, recovering deleted items)
  • Exchange Online (managing distribution groups, shared mailbox permissions, delegation, mail flow rules, message trace)
  • OneDrive (sync errors, file restore, missing files, sharing issues, conflicts between desktop and cloud versions)
  • SharePoint (user permissions, access denied errors, syncing libraries to OneDrive, document sharing)
  • Teams (sign‑in problems, microphone/camera issues, meeting TS, channel/team access, permission and guest access)
  • Intune (device compliance issues, app deployment failures, wipe/retire lost devices, TS conditional access, patching and security baseline issues)
  • Defender (spam/phishing quarantine, investigating blocked email, URL rewrite issues, safe links/safe attachment issues)
• 5+ years of experience working with Windows 11 OS
• Must be familiar with ITIL, Hardware Life Cycle Management, Change Management, Incident Management
• Strong understanding of troubleshooting techniques and experience with remote troubleshooting tools
• Ability to assist users with connectivity issues, ensuring they can access network resources and the internet
• Able to identify and resolve issues related to DNS and DHCP, such as incorrect IP addresses, domain name resolution failures, or DHCP server outages

Additional Skills & Qualifications

Demonstrates a strong sense of urgency in figuring out where technical support gaps are, taking initiative to improve

Strong interpersonal skills at all levels and ability to apply skills and techniques to solve problems

Excellent teamwork/collaboration skills

Ability to establish and maintain a high level of user trust and confidence and the ability to manage client expectations

Strong writing and speaking skills to explain technical solutions to both technical and non‑technical individuals

Ability to work with minimal direction – no manager looking over your shoulder

Must be good at following established processes and procedures; this is an engineering company so everyone is detail oriented

Job Type & Location

This is a Contract position based out of Haltom City, TX

Pay and Benefits

The pay range for this position is $30.00 – $40.00/hr

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Haltom City, TX

Application Deadline

This position is anticipated to close on Jun 6, 2026

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.