Expert Technical Account Manager

Veradigm; Los Angeles (CA); On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid time off

Life insurance

Job summary

Veradigm is seeking a Senior Client Success/Management professional in the Los Angeles area to secure strategic accounts and align technical solutions with client business goals. You will build long-lasting relationships, guide clients on Veradigm products, and coordinate cross-functional teams to ensure successful outcomes.

The role requires deep industry knowledge, project-management discipline, and the ability to advocate for customer needs across engineering, product, and hosting teams.

Qualifications

• 7+ years of relevant work experience.
• 2-3 years at Senior level or equivalent.
• Experience with healthcare and/or financial products in a sales, services, consulting or client management environment.

Responsibilities

• Develop and maintain relationships with complex/high-value clients to meet technical needs.
• Serve as trusted advisor, guiding clients on using Veradigm products to achieve business objectives.
• Coordinate and manage complex technical projects within time and budget.
• Collaborate with CSMs to align sales and customer success strategies.

Skills

Relationship building

Strategic advisory

Project management

Incident management

Data analysis

Training & enablement

Cross-functional collaboration

Communication & presentation

Healthcare knowledge

Tools

Agile

Scrum

Waterfall

Job description

Develops, manages, and maintains relationships with complex and/or high-value clients to ensure their technical needs and expectations are met and/or exceeded. Serves as a trusted strategic advisor, providing technical expertise and guidance to help clients achieve their business goals through the effective use of the company's products and services. Ensures that technical solutions are performing optimally, helping with system architecture, troubleshooting, and optimization. In close collaboration with Customer Success Managers (CSMs), aligns sales and customer success strategies to enhance the overall client experience. Oversees technical projects and incident resolution, advocates for customer needs internally, and contributes to strategic account planning. Provides regular performance reviews and reporting to drive continuous improvement and long-term value.What You'll Contribute:Builds and maintains strong, long-lasting relationships with clients by understanding their business needs and technical requirements.Serves as a strategic advisor to clients, offering insights and recommendations on how to leverage the company's technical products and services to achieve their business objectives.Leverages expert-level understanding of the company's products and services, staying updated on new features and enhancements.Coordinates and manages complex technical projects, ensuring completion on time and within budget.Conducts training sessions and workshops for clients to maximize clients' utility of Veradigm's products.Identifies technical features, defects, customer experience trends and common themes within assigned customer portfolio. Serves as a client advocate to influence product priorities and operational investment.Provides expert-level input on initiatives with CSMs and other Veradigm stakeholders to best meet client needs, strategies, and initiatives to enhance overall client satisfaction and success.Actively cultivates customer advocates for references, referrals, case studies, and testimonials.Qualifications:7+ years relevant work experience; 2-3 years at the Senior level or equivalent experience1-2 years experience with healthcare and/or financial products in a sales, services, consulting or client management environment1-2 years previous project and/or customer management experienceIn-depth understanding of Veradigm's products and services, including architecture, deployment, and integrationCustomer success and account management principles with the ability to build and nurture strong, long-term client relationships while leveraging and applying a deep understanding of business principles to strategic client engagementsRelationship-building and client engagement skills at both strategic and operational levels. Ability to serve as a trusted advisor, particularly at the highest levels of client leadership, guiding clients toward optimal use of technical solutionsKnowledge of system infrastructure, cloud environments, networking, and securityComprehensive knowledge of clients' business operations and how Veradigm products can address their needs. Skilled in identifying upsell opportunitiesExperience with project management methodologies (e.g., Agile, Scrum, or Waterfall). Ability to manage technical projects and incidents, ensuring timely resolution and clear communicationIncident management and root cause analysis processes.Knowledge of healthcare Industry-specific regulations and standardsTechnical troubleshooting and problem-solving skills across complex systemsEffective communication and presentation skills, especially when translating technical concepts to non-technical stakeholdersCross-functional collaboration skills, especially with Customer Success, Hosting, Product, and Engineering teamsAbility to conduct data analysis and reporting, including the ability to synthesize performance metrics and trendsAbility to conduct training and enablement, including conducting workshops and product education sessionsTime and priority management skills, especially when handling multiple accounts and projectsAbility to advocate for customer needs, influencing product and operational decisions.Compensation for this job is subject to market conditions, geographic considerations, the candidate’s unique skills and experience, state and local laws, and budget. Our commitment to pay transparency is a testament to our dedication to creating a fair, equitable, and inclusive workplace. By continuously analyzing market trends, staying abreast of changes in state laws, and making budgetary adjustments accordingly, we strive to ensure that our compensation practices reflect the value we place on our associates’ unique contributions and support their professional growth.Enhancing Lives and Building CareersVeradigm believes in empowering our associates with the tools and flexibility to bring the best version of themselves to work and to further their professional development. Together, we are In the Network. Interested in learning more?Take a look at our Culture , Benefits , Early Talent Program , and Additional Openings .Visa Sponsorship is not offered for this position.At Veradigm, our greatest strength comes from bringing together talented people with diverse perspectives to support the needs of healthcare providers, life science companies, health plans, and the patients they serve. The Veradigm Network is a dynamic, open community of solutions, external partners, and cutting-edge artificial intelligence technologies that provide advanced insights, technology, and data-driven solutions. Veradigm offers a comprehensive compensation and benefits package, including holidays, vacation, medical, dental, and vision insurance, company paid life insurance and retirement savings.Veradigm’s policy is to provide equal employment opportunity and affirmative action in all of its employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. Applicants for North American based positions with Veradigm must be legally authorized to work in the United States or Canada. Verification of employment eligibility will be required as a condition of hire. Veradigm is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse and inclusive workforce.From a \"VEVRAA Federal Contractor\" We request Priority Referral of Protected VeteransThis is an official Veradigm Job posting. To avoid identity theft, please only consider applying to jobs posted on our official corporate site.Thank you for reviewing this Veradigm opportunity. Does this look like a great match for your skill set? If so, scroll on down and tell us more about yourself!