Desktop Support Analyst

TieTalent; Massachusetts; On-site; USD 50,000 - 90,000; Full time

Job summary

An established industry player seeks a tech-savvy Desktop Support Analyst to join their dynamic IT team in Boston. This role offers an exciting opportunity to provide exceptional IT support while working in a collaborative environment. You'll be responsible for delivering critical desktop support at levels 2-3, ensuring smooth operations for users. With a focus on troubleshooting, hardware/software rollouts, and customer service, this position is perfect for someone eager to advance their career in the technology sector. If you're ready to take the next step in your IT journey, this role is for you.

Qualifications

• 3+ years of IT support/Desktop Support experience.
• Strong troubleshooting skills and customer service abilities.

Responsibilities

• Provide level 2-3 desktop support to the user community.
• Handle hardware/software rollouts, migrations, and upgrades.

Skills

IT Support

Desktop Support

Active Directory

O365

Intune

VPN

Troubleshooting

Customer Service

Communication Skills

Job description

Join to apply for the Desktop Support Analyst role at TieTalent.

Get AI-powered advice on this job and more exclusive features.

About the role

Are you a tech-savvy professional with a passion for providing exceptional IT support? We have a fantastic opportunity for a Desktop Support Analyst in Boston. This role is perfect for someone looking to take their career to the next level in a dynamic and professional environment. You will be an integral part of the IT team handling level 2-3 desktop support, providing critical support to the user community. This is a contract-to-hire role in Boston with a great work environment.

Qualifications

• 3+ years of IT support/Desktop Support experience
• Active Directory/O365/Intune/VPN, etc.
• Strong troubleshooting skills
• Experience with hardware/software rollouts, migrations, and upgrades
• Excellent written and verbal communication
• Strong customer service skills
• Ability to work independently and as part of a team
• Flexibility to work overtime when necessary

Application process

If you are interested in hearing more about this Desktop Support opportunity, apply to this post or email your resume directly to Dan Gilliam at [e-mail].

Additional information

• Tags: Desktop Support, IT Support, Service Desk Analyst, Desktop Technician
• Location: Massachusetts, United States
• Seniority level: Mid-Senior level
• Employment type: Full-time
• Industry: Technology, Information and Internet