Desktop Support Analyst

Russell Tobin; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

An innovative firm is seeking a Desktop Support Analyst to provide exceptional technical support to users. This role involves resolving hardware and software issues while ensuring a seamless experience for end users. The ideal candidate will possess strong knowledge of Microsoft operating systems and experience with collaboration tools. Join a dynamic team dedicated to transforming the hiring process and building tomorrow’s workforce today. This is a fantastic opportunity to work remotely and make a significant impact in the IT services industry.

Qualifications

• Experience in providing technical support for hardware and software issues.
• Familiarity with troubleshooting collaboration tools and networking.

Responsibilities

• Provide support for computer and hardware issues to end users.
• Document and track technical problems using applicable systems.

Skills

Service Desk or Desktop Support experience

Desktop-based hardware support

Active Directory administration

Microsoft operating systems (Windows 10)

Office 365 and Gmail troubleshooting

Collaboration tools (Zoom, G-Suite, Slack)

MFA and VPN support

Wi-Fi Networking troubleshooting

Job description

2 days ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

This range is provided by Russell Tobin. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$23.00/hr - $26.00/hr

Direct message the job poster from Russell Tobin

Transforming Hiring Into Success | Lead Talent Acquisition Consultant | Building Tomorrow’s Workforce Today

Job Title: Desktop Support Analyst

Location: 100% REMOTE

Duration: 6 Months Contract

Rate Range: $23 – 26/hr on W2 DOE

Duties:

• Provides support to end users for computer, application, system, device, access and hardware issues.
• Identifies, researches and resolves technical problems of moderate complexity.
• Responds to telephone, email and on line requests for technical support.
• Documents, tracks, and monitors the problem using applicable systems and tools.
• May coordinate with other teams or departments to resolve user problems

Required Skills :

• Prior Service Desk or Desktop Support experience required
• One year of desktop-based hardware support experience preferred
• Basic user & security group Active Directory administration experience
• Strong knowledge of Microsoft based operating systems with emphasis on Windows 10
• Experience with using and troubleshooting Office 365 and Gmail (permissions, calendaring, delegation)
• Experience with using and troubleshooting collaboration & Productivity tools such as: Zoom, G-Suite, & Slack
• Familiarity supporting MFA and VPN issues
• Familiarity with troubleshooting Wi-Fi Networking on Macs and PCs

Location: Remote anywhere in the US. Open to any time zone.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

Referrals increase your chances of interviewing at Russell Tobin by 2x

Get notified about new Desktop Support Analyst jobs in United States.

United States $98,000.00-$115,000.00 1 week ago

Technical Support Specialist - Evenings/On-Call

United States $45,000.00-$50,000.00 2 days ago

Technical Support Specialist Level 1 - (Remote US or Canada)

Technical Support Specialist II (Tu – Fr 10:30 – 19:00 ET, Sa - 8:00 – 16:30 ET)

Technical Support Specialist I - Temporary

United States $80,000.00-$90,000.00 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.