Desktop Support Administrator

TEKsystems; Westfield Center (OH); Hybrid; USD 33,000 - 39,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

TEKsystems in Westfield Center, OH is seeking an IT Support Technician for a contract role. Expect to refresh about 1,000 laptops per year with most tasks automated via SCCM. The position is customer-facing with emphasis on strong communication and teamwork.

Responsibilities include help desk tickets (break/fix & software installs), troubleshooting hardware/software, and using AI to resolve issues. Level 2 with ~2–4 years of experience is noted, in a hybrid work setting.

Qualifications

• Experience in IT support and customer-facing roles.
• Ability to review documentation and follow procedures.

Responsibilities

• Perform laptop refresh work (approx. 1,000 laptops/year) with SCCM automation.
• Handle 10% of tickets (break/fix & software installs) and basic troubleshooting.
• Provide customer-facing IT support and resolve issues, sometimes using AI tools to look up solutions.
• Communicate effectively with end users and team members.

Skills

Help desk support

Service Desk

Hardware/Software

Windows

Troubleshooting

Technical support

Customer service

Microsoft Office

Office 365

Imaging

Internet Explorer

Troubleshooting hardware

Ticketing system

Tools

SCCM

Windows OS (M365)

Citrix

Active Directory

PowerShell

Job description

• Most of the work is automated (SCCM mostly)
• 10% is Support Tickets (break/fix & software installs)
• Troubleshooting
• Use AI to look up and solve issues
• Level of position – he said Level 2 about 2-4 years of experience
• Most important to the hiring manager is Personality (fit with Team, end user facing)
• Top Technical Skills
• SCCM
• Being able to review documentation and follow it
• Strong soft skills (communication, drive, want to learn,
• Nice to have some knowledge

Description

• 90% of the work is Laptop Refresh
• 1000 laptops per year approximately
• Most of the work is automated (SCCM mostly)
• Customer facing
• 10% is Support Tickets (break/fix & software installs)
• Troubleshooting
• Use AI to look up and solve issues
• Level of position – he said Level 2 about 2-4 years of experience
• Most important to the hiring manager is Personality (fit with Team, end user facing)
• Top Technical Skills
• SCCM
• Windows OS (M365)
• Being able to review documentation and follow it
• Strong soft skills (communication, drive, want to learn,
• Nice to have some knowledge

Citrix

Active Directory

Some light scripting (Powershell)

Skills

• Help desk support
• Service Desk
• Hardware/Software
• Support
• Windows
• Technical support
• Customer service
• Microsoft office
• Office 365
• Hardware
• Imaging
• Internet explorer
• Troubleshooting hardware
• Ticketing system

Top Skills Details

• Help desk support
• Service Desk
• Hardware/Software
• Support
• Windows
• Troubleshooting
• Technical support
• Customer service
• Microsoft office
• Office 365
• Hardware
• Imaging
• Internet explorer
• Troubleshooting hardware
• Ticketing system

Additional Skills & Qualifications

Strong Soft Skills as this is internal customer facing

Experience Level

Entry Level

Job Type & Location

This is a Contract position based out of Westfield Center, OH.

Pay And Benefits

The pay range for this position is $24.00 - $28.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Westfield Center,OH. Application Deadline This position is anticipated to close on Sep 18, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands‑on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.