Desktop Support Admin (Onsite role)

Radiant Systems Inc; Bluffton (SC); On-site; USD 39,000 - 45,000; Full time

Job summary

We are hiring a Desktop Support Admin (Onsite role) to provide on-site technical support to participants during visits, assist with porting numbers, and configure Apple Watch devices with participant phones. The position is with a Major Clinical Research/ Pharmaceutical Client for 6+ months on W2.

Compensation is $28.00–$33.00 per hour, based onsite in Bluffton, SC, with emphasis on data privacy and study protocol compliance.

Qualifications

• Experience in clinical research or healthcare technology environments.
• Familiarity with mobile device management (MDM) systems.
• Experience working in participant-facing or customer support roles.
• Ability to communicate information effectively.
• Ability to troubleshoot mobile phones and watches.

Responsibilities

• Provide on-site technical support to participants during scheduled visits.
• Assist participants with porting their mobile phones to the required platform.
• Configure and pair Apple Watch devices with participant mobile phones.
• Ensure proper installation of required applications and system settings.
• Verify device connectivity, data synchronization, and functionality.
• Troubleshoot basic technical issues related to mobile devices and wearables.
• Provide clear instructions and guidance to participants on device use.
• Document setup completion and any technical issues encountered.
• Maintain compliance with data privacy, security, and study protocols.

Skills

Clinical research experience

MDM familiarity

Customer support

Effective communication

Mobile devices troubleshooting

Education

2+ years related experience or equivalent education

Job description

We are hiring Desktop Support Admin (Onsite role).

Please let me know if you are interested or anyone who might be interested.

Client: Major Clinical Research/ Pharmaceutical Client

Position: Desktop Support Admin (Onsite role)

Duration: 6+ months on W2

Pay Rate: $28.00-$33.00/ Hr on W2

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Job Description

Summarized Purpose

• Provide on-site technical support to participants during scheduled visits.
• Assist participants with porting their mobile phones to the required platform.
• Configure and pair Apple Watch devices with participant mobile phones.
• Ensure proper installation of required applications and system settings.
• Verify device connectivity, data synchronization, and functionality.
• Troubleshoot basic technical issues related to mobile devices and wearables.
• Provide clear instructions and guidance to participants on device use.
• Document setup completion and any technical issues encountered.
• Maintain compliance with data privacy, security, and study protocols.

Education and Experience

• Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 2 years’) or equivalent combination of education, training, and experience.
• Years of experience refers to typical years of related experience needed to gain the required knowledge, skills, and abilities necessary to perform the essential functions of the job.

Knowledge, Skills and Abilities

• Experience supporting clinical research or healthcare technology environments.
• Familiarity with mobile device management (MDM) systems.
• Experience working in participant-facing or customer support roles.
• Ability to communicate information effectively.
• Ability to troubleshoot and resolve issues on mobile phones and watches.
• Ability to multitask and pay close attention to detail.