Onsite Desktop Support Admin - Mobile & Wearables

Radiant Systems Inc; Bluffton (SC); On-site; USD 39,000 - 45,000; Full time

Job summary

We are hiring a Desktop Support Admin (Onsite role) to provide on-site technical support to participants during visits, assist with porting numbers, and configure Apple Watch devices with participant phones. The position is with a Major Clinical Research/ Pharmaceutical Client for 6+ months on W2.

Compensation is $28.00–$33.00 per hour, based onsite in Bluffton, SC, with emphasis on data privacy and study protocol compliance.

Qualifications

• Experience in clinical research or healthcare technology environments.
• Familiarity with mobile device management (MDM) systems.
• Experience working in participant-facing or customer support roles.
• Ability to communicate information effectively.
• Ability to troubleshoot mobile phones and watches.

Responsibilities

• Provide on-site technical support to participants during scheduled visits.
• Assist participants with porting their mobile phones to the required platform.
• Configure and pair Apple Watch devices with participant mobile phones.
• Ensure proper installation of required applications and system settings.
• Verify device connectivity, data synchronization, and functionality.
• Troubleshoot basic technical issues related to mobile devices and wearables.
• Provide clear instructions and guidance to participants on device use.
• Document setup completion and any technical issues encountered.
• Maintain compliance with data privacy, security, and study protocols.

Skills

Clinical research experience

MDM familiarity

Customer support

Effective communication

Mobile devices troubleshooting

Education

2+ years related experience or equivalent education

Job description

We are hiring a Desktop Support Admin (Onsite role) to provide on-site technical support to participants during visits, assist with porting numbers, and configure Apple Watch devices with participant phones. The position is with a Major Clinical Research/ Pharmaceutical Client for 6+ months on W2.

Compensation is $28.00–$33.00 per hour, based onsite in Bluffton, SC, with emphasis on data privacy and study protocol compliance.