Desktop Support

The Fountain Group; Seattle (WA); On-site; USD 39,000 - 52,000; Full time

Benefits offered by this job

Referral Bonus

Job summary

The Fountain Group is seeking a Desktop Support professional for a 6‑month assignment in Olympia, WA. The role focuses on desktop and technical support for laboratory environments, including Windows administration, AD, and instrument-PC issues, with potential extension based on performance and budget.

The position requires strong Windows troubleshooting, AD skills, and experience with lab instruments; SCCM and ServiceNow are preferred. A referral bonus is offered after 30 days of employment.

Qualifications

• Must have Windows Administration and Active Directory experience.
• Experience with troubleshooting hardware and software is required.
• Experience with desktop/technical support and networking, including ticketing systems.
• Experience with lab instruments or computers connected to scientific equipment is preferred.
• Pharma/biotech or GMP/ISO/FDA environment experience is preferred.

Responsibilities

• Provide desktop and technical support to users in a laboratory environment.
• Troubleshoot Windows PCs, hardware, software, and connectivity issues.
• Support computers connected to laboratory instruments, including software upgrades.
• Perform Windows administration and Active Directory support.
• Collaborate with lab and IT teams to maintain instrument systems in a regulated environment.

Skills

Windows Administration

Active Directory

Hardware Troubleshooting

Networking

Desktop Support

Ticketing System

Education

Bachelor's degree + 2 years relevant experience

Associate degree + 3 years relevant experience

No degree + 5+ years relevant experience

Tools

SCCM

ServiceNow

Job description

We are a national staffing firm and are currently seeking aDesktop Supportfor a prominent client of ours. This position is located in Olympia, WA 98507.Details of the position are as follows:

Job Details

• Pay: $33/hrto Start!!
• 6 months assignment, possibility for extension based on performance and budget.
• Monday – Friday (1ststandard shift)
• Position will be mainly responsible for providing desktop and technical support to users in a laboratory environment, including troubleshooting Windows PCs, hardware, software, and connectivity issues.
• Position will also be responsible for supporting computers connected to laboratory/scientific instruments, including troubleshooting instrument-PC issues and assisting with software upgrades and installations.
• Position will perform Windows administration and Active Directory support, including user access, system configuration, and resolving day-to-day technical issues.
• Position will work closely with laboratory and IT teams to maintain reliable computer and instrument systems in a regulated environment.

Qualifications

• Bachelor's with 2 years of relevant experience without a degree is Required!
• ORAssociates with 3 years of relevant experience is Required!
• ORNo Degree with 5+ years of relevant experience is Required!
• Experience with Windows Administration, Active Directory & Hardware/Software Troubleshootingare Required!
• Experience with Desktop/Technical Support and Networking, including experience with any ticketing system,is Required!
• Experience with SCCM and ServiceNoware Preferred!
• Experience supporting lab instruments or computers connected to scientific equipmentis Preferred!
• Pharmaceutical, biotechnology, hospital, medical, Life Sciences/Pharma, scientific instrumentation, GxP/ISO/FDA environment experienceis Preferred!

• Referral Bonus for any candidate who is hired and still gainfully employed after 30 days.