Desktop Support Technician – Life Sciences

Tailored Management; Juncos (PR); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Weekly Pay

Medical Insurance

Dental Insurance

Vision Insurance

Job summary

Tailored Management seeks an IT Support professional for an onsite role in Juncos, PR. The position supports customer lab IT environments and benchtop computing, with a focus on Windows-based systems and security.

Responsibilities include configuring devices, onboarding/offboarding equipment, ensuring policy compliance, and collaborating with field engineers. At least 1 year of deskside IT experience is preferred.

Qualifications

• Associate degree or equivalent IT experience.
• At least 1 year of deskside IT support experience.
• Experience with Windows OS, networking, and remote computing.
• Experience with scientific instrumentation is a plus.

Responsibilities

• Implement and support customer laboratory IT environments, typically integrated with instrumentation.
• Design benchtop computing setups and processes.
• Administer Windows platform connectivity for customers.
• Maintain OS, desktop hardware and peripherals; support enterprise print and software distribution.
• Manage onboarding, retirement and relocation of equipment.
• Implement Windows security including permissions and group policies.
• Identify improvements and upgrades to enhance desktop support.
• Ensure adherence to client policies through reporting and compliance.
• Serve as liaison for software/hardware inquiries and escalate unresolved issues.
• Submit weekly engineer reports to team lead.
• Participate in client team meetings and communicate delivery concerns.

Skills

Customer service

Troubleshooting

Communication skills

Multitasking

Windows OS

Education

Associate degree

Job description

Contract Duration: 8+ Months (Potential for Extension or Full-Time Conversion)

Pay Rate: $13.29hr-$17.86hr (W2) Based on Experience

Benefits: Weekly Pay, Medical, Dental, and Vision Insurance

Working Model-Fully Onsite (8AM-5PM)

Summary:

Company purpose is to enable scientists, researchers, and clinicians to address their most critical challenges across science and healthcare. With a mission focused on innovating for a healthier world, we deliver unique solutions to serve the diagnostics, life sciences, food and environmental markets.

Key Responsibilities:

• Implements, monitors and provides technical support of customer laboratory IT environments, typically integrated with instrumentation
• Implements customer specified benchtop computing design and processes
• Administers and assures connectivity of customer’s Windows based platform
• Maintains and supports the operating system, desktop hardware and peripherals, enterprise print strategy, management tools, application packaging, desktop tool development, software distribution, and core desktop applications
• Manage On-boarding, retirement and relocation of equipment
• Implements Windows based security, including but not limited to: user / group permissions, file / folder permissions, group policies, local security policies, etc.
• Analyzes, identifies, and implements enhancements, upgrades and/or solutions to improve the overall support of the desktop platform in a timely manner
• Ensures adherence to client’s corporate policies through periodic reporting and compliance programs
• Acts as technical support contact for field service engineers, repairing and troubleshooting client instrument and information technology issues
• Follow documented procedures, policies, troubleshooting and best practices
• Create and maintain a physical inventory of lab equipment, PC’s, software and any other information pertinent to the environment
• Submit weekly Engineer reports to the team lead by COB on the last business day of the week
• Acts as Liaison for software/hardware related inquiries
• Escalates IT issues that are not resolved PKI Lab IT analysts
• Participates in client team meetings
• Escalates delivery concerns to the team lead

Critical Skills:

• Excellent customer service skills complimented by an ability to listen to and interpret client requests.
• Ability to troubleshoot complex technology issues.
• Strong verbal and written communication skills.
• Ability to identify, track and complete tasks for multiple projects under prescribed timeframes

Basic Qualifications:

• Associate degree or relevant industry experience.
• One year of deskside experience including (but not limited to); Windows technologies, networking, remote computing, and backup systems
• Preferred Qualifications:
• Experience with scientific instrumentation