ADMINISTRATOR L3

Wipro; Austin (TX); On-site; USD 45,000 - 121,000; Full time

Benefits offered by this job

Full range of medical and dental benefits

Paid time off, including sick leave

Disability insurance

Job summary

A leading tech company in Austin is seeking a skilled Technical Support Specialist to diagnose client issues and provide IT assistance. Candidates should have 3-5 years in technical support with expertise in ServiceNow and networking knowledge. The role offers a competitive salary range of $45,000 to $121,000 along with comprehensive benefits. Candidates with a drive for innovation and the ability to work independently will thrive in this dynamic environment.

Qualifications

• 3-5 years of experience in technical support.
• Extremely knowledgeable with ServiceNow Ticketing Tool.
• Basic knowledge with computer networks, including Cisco.

Responsibilities

• Diagnose and troubleshoot incoming client help desk requests.
• Provide timely resolution of problems or escalate as needed.
• Assist with new employee onboarding including hardware configuration.

Skills

Technical Support

Ability to establish priorities

Ability to communicate complex technology issues

Tools

ServiceNow Ticketing Tool

Office 365

Job description

• Diagnose and troubleshoot incoming client help desk requests and calls
• Provide support services to employees with technical problems and information technology issues involving desktop, laptop or network services
• Provide timely resolution of problems or escalation on behalf of customer to appropriate technical personnel
• Provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, e-mail, and operating systems
• Install and troubleshoot software including Office 365, Appleconnect VPN, Pages, Numbers, Notes, Apple Mail etc.
• Extremely knowledgeable with ServiceNow Ticketing Tool
• Assist with new employee on boarding (hardware configuration, user accounts, training)
• Data Center and Governance: Expertise in data center management and data governance is required.
• Networking: Basic knowledge with computer networks, including Cisco & other network rack and stack and enable console, is necessary.
• IT Asset Management: Managing IT assets and ensuring compliance at the location level is part of the role.

Qualifications

• Ability to establish priorities, work independently and proceed with objectives without supervision
• Ability to develop/follow standard processes and complete documentation as needed
• Ability to communicate well with clients, including clear explanations of complex technology issues

Mandatory Skills: Technical Support .

Experience: 3-5 Years.

The expected compensation for this role ranges from $45,000 to $121,000 .

Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.

Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law.

Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome.

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.