Desktop Support

OakTree Staffing; Oklahoma; On-site; USD 42,000 - 62,000; Full time

Job summary

OakTree Staffing seeks an experienced Desktop Support specialist to join our IT Operations team in Oklahoma City. You will diagnose and resolve hardware and software issues, assist new hires, and maintain documentation.

The ideal candidate has an Associate degree or equivalent, 5+ years in desktop support, and hands-on experience with Active Directory, SCCM, and remote management tools. Excellent communication and customer service are essential.

Qualifications

• Associate's degree in a computer-related field or equivalent training.
• 5+ years of desktop support or similar IT experience.
• Proficiency with Windows OS, hardware, and software support.

Responsibilities

• Provide deskside support to end users for hardware/software issues not solvable remotely.
• Onboard new employees by provisioning, configuring, and installing hardware for specific roles.
• Troubleshoot, image, and configure Dell hardware with required software.
• Respond promptly to user inquiries for efficient, permanent resolutions.
• Maintain documentation of daily tasks, issues, and solutions.
• Collaborate with third-party vendors in person or virtually to resolve issues.
• Provide basic support and troubleshooting for A/V equipment, including Logitech Tap systems.

Skills

Excellent communication

Customer service orientation

Problem solving

Independent worker

Time management

Attention to detail

Education

Associate degree or equivalent training

Tools

Active Directory

SCCM

ServiceNow

AppV

Citrix

PowerShell

BitLocker

Job description

Job Description

Desktop Support

Location: Oklahoma City, Ok

Description:

Education & Experience

• Associate’s degree in a computer-related field or equivalent technical training required.
• Minimum of 5 years of relevant experience in desktop support or a similar IT role.

Responsibilities

• Provide deskside support to end users, resolving hardware and software issues that cannot be addressed remotely.
• Facilitate new employee onboarding by provisioning and configuring and installing hardware tailored to specific job roles.
• Troubleshoot, image, and configure Dell hardware, ensuring all required software is installed and operational.
• Respond promptly to user inquiries regarding software and hardware operations, focusing on efficient and permanent resolution.
• Maintain accurate documentation of daily tasks, issues encountered, and solutions implemented.
• Collaborate with third-party vendors both in-person and virtually to resolve technical and non-technical questions or issues.
• Basic support and troubleshoot A/V equipment, including Logitech Tap systems.

Skills & Qualifications

• Excellent verbal and written communication skills, with a strong customer service orientation and problem-solving mindset.
• Ability to work independently, manage time effectively, and pay close attention to detail.
• Proficiency in computer software, including configuration management, desktop communications, operating systems, and internet directory services.
• Experience with Active Directory, SCCM, ServiceNow, AppV, Citrix, PowerShell, and BitLocker is preferred.
• Basic understanding of circuit boards, processors, electronic equipment, and computer hardware/software is a plus.

Additional Information

• Exercises independent judgment while collaborating with teammates and supervisors.