Desktop Support

INSPYR Solutions; Merrifield (VA); On-site; USD 28,000 - 34,000; Part time

Job summary

INSPYR Solutions is seeking a Desktop Support professional in Vienna, Virginia, to provide on-site technical assistance five days a week. The role requires diagnosing hardware/software issues, basic networking and cybersecurity know-how, and familiarity with ServiceNow ticketing.

The position is a 6-month initial contract with potential extension. Primary duties include supporting Windows 11 endpoints, Palo Alto GlobalProtect, and Microsoft 365 apps.

Qualifications

• Ability to diagnose and resolve hardware and software issues for end users.
• Basic networking knowledge (IP, DNS).
• Basic cybersecurity knowledge (MFA, phishing).
• Ticketing system experience (ServiceNow).

Responsibilities

• Diagnose and resolve hardware and software issues for end users.
• Troubleshoot Palo Alto Global Protect client issues on Windows endpoints.
• Troubleshoot issues on Microsoft Windows 11 operating systems.
• Support Microsoft 365 productivity software (Outlook, OneDrive, Teams).

Skills

Hardware & software troubleshooting

Networking basics

Cybersecurity basics

ServiceNow

Tools

ServiceNow

ConnectWise Remote Support

CyberArk

Citrix VDI

Job description

Desktop Support

Vienna, Virginia (onsite 5 days a week)

Rate: $20-$25/hr

Initial 6 month contract with extension

Technical Knowledge/Skills:

• Ability to diagnose and resolve hardware and software issues for end users
• Basic networking knowledge (IP, DNS)
• Basic cybersecurity knowledge (MFA, phishing)
• Ticketing system experience (ServiceNow)

Experience:

• Experience with troubleshooting Palo Alto Network Global Protect client issues on Windows endpoints
• Experience with troubleshooting issues on Microsoft Windows 11 operating systems
• Experience with Microsoft M365 productivity software (including, but not limited to: Outlook, OneDrive, and Teams)

Nice to haves:

• CompTIA A+ Certification
• Microsoft 365 Certified: Fundamentals Certification
• Experience using ConnectWise Remote Support Software
• Experience using CyberArk Workforce Password Management Software
• Experience troubleshooting Citrix VDIs

INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, or any other protected status. INSPYR Solutions complies with all applicable laws governing nondiscrimination in employment in every location in which the company has facilities.

Applicants requiring reasonable accommodation during the application or interview process should contact [e-mail] for assistance.

Information collected and processed through your application with INSPYR Solutions (including any job applications you choose to submit) is subject to INSPYR Solutions' Privacy Policy and INSPYR Solutions' AI and Automated Employment Decision Tool Policy: https://www.inspyrsolutions.com/policies/. By submitting an application, you are consenting to being contacted by INSPYR Solutions through phone, email, or text.