IT Support Technician

INSPYR; Arlington (VA); Remote; USD 25,000 - 30,000; Full time

Job summary

INSPYR Solutions is seeking an IT Support Technician to provide remote technical support for end users and technology systems. The role focuses on troubleshooting hardware, software, OS, and connectivity issues while delivering timely support via phone and chat.

The position requires 1+ year IT support experience, strong customer service, and ability to handle multiple requests in a fast-paced environment. Remote US work arrangement with potential for extensions.

Qualifications

• 1+ year of IT support, help desk, or service desk experience.
• Experience troubleshooting OS, hardware, software, and connectivity.
• Experience with a ticketing system and strong communication.
• Ability to manage multiple requests in a fast-paced environment.
• Basic networking concepts and peripheral device knowledge.

Responsibilities

• Provide technical support for Windows, macOS, and/or Linux.
• Troubleshoot devices including laptops, desktops, POS systems, printers, scanners, and thin clients.
• Diagnose and resolve hardware, software, and network connectivity issues.
• Log and document incidents in the ticketing system.
• Escalate complex issues to the appropriate teams.
• Deliver excellent customer service and minimize disruptions to business operations.

Skills

IT support

Help desk

Ticketing system

Customer service

Problem solving

Tools

Active Directory

Job description

Title: IT Support Technician
Location: Remote US
Duration: 4 months
Compensation: $19/hr
Work Requirements: US Citizen, GC Holders or Authorized to Work in the U.S.
Job Summary

We are seeking a motivated and customer-focused IT Support Technician to provide remote technical support for end users and technology systems. The ideal candidate will troubleshoot hardware, software, operating system, and connectivity issues while delivering timely and effective support through phone and chat.

Key Responsibilities

• Provide technical support for Windows, macOS, and/or Linux systems.
• Troubleshoot laptops, desktops, POS systems, thermal printers, department scales, barcode scanners, handheld devices, and thin clients.
• Diagnose and resolve hardware, software, application, and network connectivity issues.
• Log, track, and document incidents and service requests in the ticketing system.
• Escalate complex issues to the appropriate technical teams.
• Deliver excellent customer service and minimize disruptions to business operations.

Required Qualifications

• 1+ year of experience in IT support, help desk, or service desk roles. Experience troubleshooting operating systems, hardware, software, and connectivity issues with a basic understanding of networking concepts and peripheral devices.
• Experience supporting customers through a ticketing system. Strong communication, customer service, and problem-solving skills.
• Ability to manage multiple support requests and work effectively in a fast-paced environment. make this make sense

Preferred Qualifications

• Preferred certifications: CompTIA A+, CompTIA Network+, Cisco CCNA, or other relevant IT certifications.
• Familiarity with Active Directory and basic user account management.

About INSPYR Solutions

Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.

INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, or any other protected status. INSPYR Solutions complies with all applicable laws governing nondiscrimination in employment in every location in which the company has facilities.

Applicants requiring reasonable accommodation during the application or interview process should contact [e-mail] for assistance.

Information collected and processed through your application with INSPYR Solutions (including any job applications you choose to submit) is subject to INSPYR Solutions' Privacy Policy and INSPYR Solutions' AI and Automated Employment Decision Tool Policy: https://www.inspyrsolutions.com/policies/. By submitting an application, you are consenting to being contacted by INSPYR Solutions through phone, email, or text.