Technical Support Techician

INSPYR Solutions; Manassas (VA); On-site; USD 27,552 - 30,307; Full time

Benefits offered by this job

Comprehensive medical benefits

Competitive pay

401(k) retirement plan

Job summary

A national technology solutions provider is seeking a Technical Support Technician in Manassas, VA. Your primary responsibilities will include resolving hardware and network-related issues, autonomously managing and documenting tickets. We require someone with over a year of relevant experience and strong communication skills. The role offers compensation ranging from $20 to $22 per hour and comprehensive benefits.

Qualifications

• 1+ years of relevant experience in a technical support or IT-related role focused on hardware and/or network issues.
• Strong communication and problem-solving skills.
• Ability to independently resolve tickets and follow SOPs.

Responsibilities

• Resolve critical tickets related to hardware and network-related issues.
• Autonomously triage, resolve, and document tickets according to set processes.
• Ensure timely, accurate, and effective resolutions.

Skills

Technical support experience

Communication skills

Problem-solving skills

Basic IT knowledge

Job description

Overview

This range is provided by INSPYR Solutions. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range: $20.00/hr - $22.00/hr

Title: Technical Support Technician
Location: Manassas, VA
Duration: 4 months, can extend
Compensation: $20-22/hr
Work Requirements: US Citizen, GC Holders or Authorized to Work in the U.S.

Responsibilities

• Resolve critical tickets related to hardware and network-related issues.
• Autonomously triage, resolve, and document tickets in accordance with set processes and SLAs.
• Ensure timely, accurate, and effective resolutions.

Qualifications

• 1+ years of relevant experience in a technical support or IT-related role (focused on hardware and/or network related issues)
• Basic knowledge of commonly used IT concepts, practices, and procedures
• Strong communication and problem-solving skills
• Ability to independently resolve tickets and follow SOPs
• Ability to identify, research, and resolve technical issues efficiently
• Technical certifications are preferred

Benefits

• Comprehensive medical benefits
• Competitive pay
• 401(k) retirement plan
• …and much more!

About INSPYR Solutions

Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients\' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.

INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

Information collected and processed through your application with INSPYR Solutions (including any job applications you choose to submit) is subject to INSPYR Solutions’ Privacy Policy and INSPYR Solutions’ AI and Automated Employment Decision Tool Policy: https://www.inspyrsolutions.com/policies/. By submitting an application, you are consenting to being contacted by INSPYR Solutions through phone, email, or text.