Desktop Technician

INSPYR Solutions; Owings Mills (MD); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Comprehensive medical benefits

Competitive pay

401(k) retirement plan

…and much more!

Job summary

INSPYR Solutions is seeking a Desktop Technician in Owings Mills, MD for an onsite role supporting end-user devices from imaging to deployment. You will build, configure, test, and deliver laptops, desktops, and VMs, ensuring readiness for new hires and upgrades.

Responsibilities include device tracking in ServiceNow, coordinating with IT teams, and assisting with Windows 365 and endpoint deployment projects while maintaining quality and timely deployments.

Qualifications

• Experience installing, imaging, configuring, and troubleshooting Windows 11 devices.
• Familiarity with enterprise deployment and endpoint management tools (Intune, Autopilot, SCCM).
• Knowledge of Microsoft 365, OneDrive, BitLocker, and endpoint security tools.

Responsibilities

• Build, configure, reimage, and prepare laptops, desktops, and virtual machines.
• Test device functionality and verify applications, drivers, network access, encryption, cloud storage, and security tools.
• Prepare and deliver equipment for new employees, hardware replacements, refresh cycles, and large-scale rollouts.
• Track device configurations, assignments, asset information, and task updates in ServiceNow.
• Coordinate deployments with asset management, desktop support, engineering, and remote teams.
• Install business applications and configure devices based on user needs.
• Assist with virtual desktops and OS upgrades in deployment projects.
• Identify and troubleshoot build failures and escalate issues delaying deployments.

Skills

End-user support

Troubleshooting

Communication

Tools

Windows 11

Intune

Autopilot

SCCM

Company Portal

Microsoft 365

OneDrive

BitLocker

Zscaler

Network troubleshooting

End-user device deployment

Job description

Title: Desktop Technician
Location: Owings Mills, MD (Onsite Position)
Compensation: $22-24/HR
Work Requirements: U.S. Citizen/GC Holders
Position Overview
This role focuses on building, configuring, testing, and deploying end-user devices to ensure they are ready for use. Responsibilities include preparing equipment for new hires, replacing existing hardware, supporting virtual desktop environments, and assisting with larger deployment projects. The technician will perform quality checks, troubleshoot configuration issues, track device assignments, and communicate with users and support teams to ensure timely, reliable deployments.

Key Responsibilities

• Build, configure, reimage, and prepare laptops, desktops, and virtual machines in accordance with established standards.
• Test device functionality and verify applications, drivers, network access, encryption, cloud storage, and security tools before deployment.
• Prepare and deliver equipment for new employees, hardware replacements, refresh cycles, and large-scale technology rollouts.
• Track device configurations, assignments, asset information, and task updates in ServiceNow.
• Work with asset management, desktop support, engineering, and remote technical teams to coordinate deployments and resolve issues.
• Install required business applications and configure devices based on user needs.
• Assist with virtual desktop environments, Windows 365, operating system upgrades, and other endpoint deployment projects.
• Identify and troubleshoot build failures, complete quality checks, and elevate issues that could delay deployment schedules.

Technical Skills

• Experience installing, imaging, configuring, and troubleshooting Windows 11 devices.
• Familiarity with enterprise deployment and endpoint management tools, such as Microsoft Intune, Windows Autopilot, SCCM, and Company Portal.
• Working knowledge of Microsoft 365, OneDrive, BitLocker, Zscaler, device drivers, network connectivity, and endpoint security software.
• Ability to diagnose issues involving software installations, certificates, remote access, virtual desktops, and hardware configurations.

Our benefits package includes:

• Comprehensive medical benefits

• Competitive pay

• 401(k) retirement plan

• …and much more!

About INSPYR Solutions

Technology is our focus and quality is our commitment. As a leading global expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients’ business objectives and cultural needs. Our tailored offerings include a wide variety of professional services, project solutions, managed services, and talent resources, all bolstered by our strategic partnerships with cutting-edge technology services. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at www.inspyrsolutions.com.

INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, or any other protected status. INSPYR Solutions complies with all applicable laws governing nondiscrimination in employment in every location in which the company has facilities. Applicants requiring reasonable accommodation during the application or interview process should contact [e-mail] for assistance.

Information collected and processed through your application with INSPYR Solutions (including any job applications you choose to submit) is subject to INSPYR Solutions' Privacy Policy and INSPYR Solutions' AI and Automated Employment Decision Tool Policy: https://www.inspyrsolutions.com/policies/. By submitting an application, you are consenting to being contacted by INSPYR Solutions through phone, email, or text.