Desktop & Server IT Support Specialist

Arthur Grand Technologies Inc; Winston-Salem (NC); On-site; USD 41,000 - 55,000; Full time

Job summary

Arthur Grand Technologies Inc is seeking an IT Customer Support professional in Winston-Salem, NC for a contract position. The role entails provisioning, installation, configuration, documentation, operation, and maintenance of IT infrastructure with 4-7 years of experience.

The candidate will handle service tickets, desktop support, server maintenance, network troubleshooting, and IT process management while ensuring security and reliability across environments.

Qualifications

• 4-7 years of experience in IT support or a related area.
• Familiar with provisioning, installation, configuration, operation, and maintenance of computer hardware and software.

Responsibilities

• IT Customer Support/Service and service ticket management.
• Desktop and laptop hardware support, OS patches, and software installation.
• Server maintenance and daily system monitoring.
• Documentation support and procedural maintenance.
• Network support and incident coordination with stakeholders.
• Provide Tier III/other support and troubleshoot hardware/software failures.

Skills

IT support

Ticketing

Desktop support

Documentation

Server maintenance

Network support

IT process mgmt

Tools

VMware ESXi

Windows Server

Linux

Job description

Arthur Grand Technologies Inc is seeking an IT Customer Support professional in Winston-Salem, NC for a contract position. The role entails provisioning, installation, configuration, documentation, operation, and maintenance of IT infrastructure with 4-7 years of experience.

The candidate will handle service tickets, desktop support, server maintenance, network troubleshooting, and IT process management while ensuring security and reliability across environments.