Desktop Support / System Administration - Req ID: 808859

Arthur Grand Technologies Inc; Winston-Salem (NC); On-site; USD 41,000 - 55,000; Full time

Job summary

Arthur Grand Technologies Inc is seeking an IT Customer Support professional in Winston-Salem, NC for a contract position. The role entails provisioning, installation, configuration, documentation, operation, and maintenance of IT infrastructure with 4-7 years of experience.

The candidate will handle service tickets, desktop support, server maintenance, network troubleshooting, and IT process management while ensuring security and reliability across environments.

Qualifications

• 4-7 years of experience in IT support or a related area.
• Familiar with provisioning, installation, configuration, operation, and maintenance of computer hardware and software.

Responsibilities

• IT Customer Support/Service and service ticket management.
• Desktop and laptop hardware support, OS patches, and software installation.
• Server maintenance and daily system monitoring.
• Documentation support and procedural maintenance.
• Network support and incident coordination with stakeholders.
• Provide Tier III/other support and troubleshoot hardware/software failures.

Skills

IT support

Ticketing

Desktop support

Documentation

Server maintenance

Network support

IT process mgmt

Tools

VMware ESXi

Windows Server

Linux

Job description

• Contract
• Compensation: USD 30 - USD 40 - hourly

Company Description

Arthur Grand is an IT services firm specializing in Digital Transformation initiatives for Federal, Commercial, State & local customers. Since 2012, Arthur Grand has been successfully supporting and delivering IT services to our customers in the areas of enterprise modernization and transformation with a core focus on emerging technologies including Cloud Solutions (AWS, Azure), Agile Development, Custom Programming, Full Stack Development, DevOps, DevSecOps, CI/CD, Web Development, Mobile APP Development, Data Visualization, Data Warehousing, Financial/ERP System Implementation and Infrastructure Management. Arthur Grand’s culture of delivery excellence, combined with a commitment to bring the best talent to provide services, has earned our company an unparalleled reputation for delivering transformative results.

We are a minority-owned staff augmentation and technology consulting company

Arthur Grand Technologies Inc

Arthur Grand is an Equal Opportunity Employer (including disability/vets)

Job Description

Type: Contract

Interview type: In-Person Interview

Must have:

• Responsible for the effective provisioning, installation, configuration, documentation, operation,and maintenance of computer hardware and software and related infrastructure.
• 4-7 years of experience in the field or in a related area.

IT Customer Support/Service

Service Ticket Management

Desktop Application Support

Documentation Support

Desktop/Laptop Hardware Support

Server Maintenance

Network Support

IT Process Management

Job Description:

• Familiar with standard concepts, practices, and procedures within a particular field. Relies on limited experience and judgment to plan and accomplish goals. A certain degree of creativity and latitude is required. Works under limited supervision with considerable latitude for the use of initiative and independent judgment.
• Systems administration engineering and provisioning, operations and support, maintenance and research and development to ensure continual innovation.
• Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc.in accordance with standards and project/operational requirements.
• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups. Perform regular security monitoring to identify any possible intrusions.
• Perform/verify daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media/network location.
• Perform regular file archival and purge as necessary. Create, change, and delete user accounts per request.
• Provide Tier III/other support per request from various constituencies. Investigate and troubleshoot issues. Diagnose and recover from hardware or software failures. Coordinate and communicate with impacted constituencies.
• Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary.
• Maintain operational, configuration, or other procedures. Perform periodic performance reporting to support capacity planning.
• Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions as required. Maintain data center environmental and monitoring equipment.
• Upgrade and configure system software or Asset Management applications per project or operational needs.

Experience with VMware ESXi 7.x (or higher),Microsoft Windows Server (2016, 2019,2022, 2025), and Linux environments preferred.

Thanks

Arthur Grand Technologies Inc

8(A) Certified Business | CMMI (L3) | ISO 9001:2015 Certified | ISO/IEC 27001:2022 Certified

NMSDC Minority Business Enterprise (MBE)

Arthur Grand is an Equal Opportunity Employer (Including disability/Vets)

Additional Information

All your information will be kept confidential according to EEO guidelines.

Job Location