Desktop PC Technician I - Hardware & Software Support

Garland

Garland (TX)

On-site

USD 34,000 - 44,000

Full time

7 days ago

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Job summary

Garland Power & Light is seeking an Electric PC Technician I to resolve hardware and software issues for client/server environments. You will install, configure, test, and document PC hardware and software while maintaining incident records and staying current with evolving technologies.

The role requires a GED, 2 years of related experience, and A+ certification. Compensation ranges hourly based on experience, with potential MCITP Windows 7 credentials preferred. Apply via Talent@GarlandTX.gov.

Qualifications

High School Diploma or GED required.
2 years related experience.
A+ Certification.
MCITP - Windows 7 Enterprise Desktop Support Technician

Responsibilities

Maintain Client/Server Systems by monitoring indicators for hardware/software problems.
Research and analyze customer problems to resolve desktop hardware and software issues.
Apply systematic techniques to isolate and correct problems.
Analyze trends in issue reporting and devise preventative solutions.
Communicate technical information clearly to help customers understand hardware/software functions.
Analyze current customer configuration and migrate as needed.
Evaluate, create, and implement procedures and technical solutions for deployments.
Install and configure software and hardware and verify installations.
Maintain detailed records with HelpDesk software.
Keep up with new technologies to improve hardware/software solutions.