Electric PC Technician I

Garland; Garland (TX); On-site; USD 34,000 - 44,000; Full time

Job summary

Garland Power & Light is seeking an Electric PC Technician I to resolve hardware and software issues for client/server environments. You will install, configure, test, and document PC hardware and software while maintaining incident records and staying current with evolving technologies.

The role requires a GED, 2 years of related experience, and A+ certification. Compensation ranges hourly based on experience, with potential MCITP Windows 7 credentials preferred. Apply via [e-mail].

Qualifications

• High School Diploma or GED required.
• 2 years related experience.
• A+ Certification.
• MCITP - Windows 7 Enterprise Desktop Support Technician

Responsibilities

• Maintain Client/Server Systems by monitoring indicators for hardware/software problems.
• Research and analyze customer problems to resolve desktop hardware and software issues.
• Apply systematic techniques to isolate and correct problems.
• Analyze trends in issue reporting and devise preventative solutions.
• Communicate technical information clearly to help customers understand hardware/software functions.
• Analyze current customer configuration and migrate as needed.
• Evaluate, create, and implement procedures and technical solutions for deployments.
• Install and configure software and hardware and verify installations.
• Maintain detailed records with HelpDesk software.
• Keep up with new technologies to improve hardware/software solutions.

Skills

Desktop hardware troubleshooting

Desktop software troubleshooting

Customer communication

Diagnose hardware/software issues

Education

High School Diploma or GED

A+ Certification

CompTIA A+ Certification

MCITP - Windows 7 Enterprise Desktop Support Technician

Tools

HelpDesk software

Job description

Electric PC Technician I### Electric PC Technician IApply: Garland Power & Light: Full time: Posted Yesterday: JR103359**Summary**Responsible for providing resolution to technical problems with the installation and configuration of PC hardware. **Pay Rang**e: $24.82 - 31.67 (Depending on qualifications and experience)**Essential Duties and Responsibilities** *include the following. Other duties may be assigned*.1) Maintain Client/Server Systems through the continuous monitoring of system indicators for hardware/software problem determination.2) Research and analyze customer problems to resolve desktop hardware and software problems.3) Apply systematic techniques to isolate and correct problems.4) Analyze and identify trends in issue reporting and devise preventative solutions.5) Communicate specific technical information to allow ease of use by customers through better understanding of hardware/software functions.6) Analyze current customer configuration and migrate as needed.7) Evaluate, create, and implement procedures and technical solutions to aid in problem-solving and deployments.8) Install and configure software and hardware and test and verify the installation and configuration.9) Maintain detailed records with use of HelpDesk software.10) Keep abreast of new and changing technologies, both hardware and software, and the skills needed to implement them into the dynamic work environment.**Minimum Qualifications*** High School Diploma or General Equivalency Diploma (GED)* 2 years related experience* A + Certification Or an equivalent combination of education and experience sufficient to successfully perform the essential functions of the job. **Preferred Qualifications**Education/ Experience: * Any college courses in Computer Technology, Computer Science, or related field of study* 2-4 years experience in Desktop PC hardware and software field support and configuration* CompTIA A+ Certification* Microsoft Certified IT Professional (MCITP) - Windows 7. Enterprise Desktop Support Technician* Knowledge, Skills & Abilities:* Demonstrate ability to install, configure, and troubleshoot desktop hardware and software* Interpersonal skills to work with customers to resolve issues**Licenses and Certifications*** Valid Class C Driver’s License* A + Certification required* Microsoft Certified IT Professional (MCITP) - Windows 7. Enterprise Desktop Support Technician **Knowledge, Skills & Abilit**ies* Demonstrate ability to install, configure, and troubleshoot desktop hardware and software* Interpersonal skills to work with customers to resolve issues**Physical Requirements / Work Environment**The work environment and physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.The incumbent works in a typical office environment; relatively free from unpleasant environmental conditions or hazards.Have questions or need assistance? Our friendly HR team is here to help! Reach out to us at [e-mail].