Desktop PC Hardware & Software Support Technician I

City of Garland; Garland (TX); On-site; USD 34,000 - 44,000; Full time

Job summary

City of Garland seeks an IT Technician responsible for resolving PC hardware installation and configuration problems. The role emphasizes proactive hardware/software problem determination and customer-focused support.

Responsibilities include maintaining client/server systems, researching issues, implementing preventative solutions, documenting procedures, and staying current with new technologies to support a dynamic municipal IT environment.

Qualifications

• High School Diploma or GED required.
• 2 years related experience required.
• A+ Certification required.

Responsibilities

• Maintain Client/Server Systems through monitoring of indicators for hardware/software problems.
• Research and analyze customer problems to resolve desktop hardware and software issues.
• Isolate and correct problems using systematic techniques.
• Identify trends in issue reporting and devise preventative solutions.
• Communicate technical information clearly to customers for ease of use.

Skills

Desktop hardware troubleshooting

Hardware/software troubleshooting

Customer communication

Education

High School Diploma or GED

A+ Certification

MCITP Windows 7 - EDST

Job description

City of Garland seeks an IT Technician responsible for resolving PC hardware installation and configuration problems. The role emphasizes proactive hardware/software problem determination and customer-focused support.

Responsibilities include maintaining client/server systems, researching issues, implementing preventative solutions, documenting procedures, and staying current with new technologies to support a dynamic municipal IT environment.