Desktop PC Hardware & Software Support Technician

City of Garland

United States

On-site

USD 34,000 - 44,000

Full time

7 days ago

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Job summary

The City of Garland is seeking a dedicated IT technician to resolve technical problems related to PC hardware and software installations and configurations. You will maintain client/server systems, analyze customer issues, and implement preventative solutions in a fast-paced office environment.

Minimum qualifications include a high school diploma or GED, 2 years of related experience, and an A+ certification.

Qualifications

High School Diploma or GED is required.
2 years related experience is required.
A+ Certification or equivalent combination of education and experience.

Responsibilities

Maintain Client/Server Systems through monitoring of system indicators for hardware/software problem determination.
Research and analyze customer problems to resolve desktop hardware and software problems.
Apply systematic techniques to isolate and correct problems.
Analyze and identify trends in issue reporting and devise preventative solutions.
Communicate technical information clearly to customers to aid understanding of hardware/software functions.
Analyze current customer configuration and migrate as needed.
Evaluate, create, and implement procedures and technical solutions to aid in problem-solving and deployments.
Install and configure software and hardware and verify installation and configuration.
Maintain detailed records with HelpDesk software.
Stay updated on new technologies and required skills for implementation.