Desktop/PC Technician

TechDigital Group; Town of Brookfield (WI); On-site; USD 40,000 - 55,000; Full time

Job summary

A technology solutions company in Town of Brookfield seeks a technician to install and manage PC equipment, troubleshoot software and operating systems, and handle asset management. The ideal candidate should have experience imaging machines and be proficient with SCCM. This role may require after-hours support on occasion.

Qualifications

• Knowledge in imaging machines and experience with SCCM are essential.
• Ability to troubleshoot and repair software applications and OS.
• Experience in asset management and inventory updates.

Responsibilities

• Installation and moving of PC equipment for disposal.
• Software installations and updates including antivirus.
• Asset management and interaction with support groups.

Skills

Knowledge of SCCM

Image a Machine (laptop / Desktop)

DNS and DHCP

Group Policy

Experience in configuring the new laptop/Desktop

Job description

Responsibilities

• Installation and moving of PC equipment as well as preparing equipment for disposal.
• Software installation, OS upgrades, antivirus and Windows patch updates.
• Printer and other peripheral installation.
• Asset management and inventory update.
• Troubleshoot, repair, and maintain software applications, OS, printers, peripherals & infrastructure.
• Escalation from Helpdesk for OS and application support including in-house, 3rd party applications and market data applications.
• Infrequently, the person will have to extend support after office hours (evenings, weekends) to repair systems or troubleshoot problems.
• Participate in outage escalation.
• Provide vendor escort Floor Support.
• Create and maintain support documentation.
• Interacting with other support groups (local and global) within the firm across multiple platforms.
• Assist Corporate Services with receiving IT equipment from the loading dock, update inventory.
• Multimedia support/assistance in town hall setup or office event.

Technical Skills

• Image a Machine (laptop / Desktop).
• Knowledge of SCCM.
• DNS and DHCP.
• Group Policy.
• Experience in configuring the new laptop/Desktop.