Desktop/PC Technician

TechDigital Group; Alpharetta (GA); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a skilled IT Support Specialist to join their dynamic team. This role involves installing and managing PC equipment, performing software installations, and providing troubleshooting support for various applications and infrastructure. The ideal candidate will have a strong technical background, particularly with SCCM, DNS, and DHCP, and will be expected to create and maintain documentation for support processes. If you thrive in a fast-paced environment and enjoy working collaboratively with diverse teams, this opportunity is perfect for you.

Qualifications

• Experience in troubleshooting and maintaining software applications and infrastructure.
• Strong knowledge of SCCM and imaging machines.

Responsibilities

• Installation and moving of PC equipment and software updates.
• Troubleshoot and maintain software applications and infrastructure.
• Create and maintain support documentation.

Skills

Troubleshooting

Software Installation

Asset Management

Windows OS Upgrades

Printer Installation

Tools

SCCM

DNS

DHCP

Group Policy

Job description

Responsibilities:

1. Installation and moving of PC equipment as well as preparing equipment for disposal.
2. Software installation, OS upgrades, antivirus and Windows patch updates.
3. Printer and other peripheral installation.
4. Asset management and inventory update.
5. Troubleshoot, repair, and maintain software applications, OS, printers, peripherals & infrastructure.
6. Escalation from Helpdesk for OS and application support including in-house, 3rd party applications and market data applications.
7. Infrequently, the person will have to extend support after office hours (evenings, weekends) to repair systems or troubleshoot problems.
8. Participate in outage escalation.
9. Provide vendor escort Floor Support.
10. Create and maintain support documentation.
11. Interact with other support groups (local and global) within the firm across multiple platforms.
12. Assist Corporate Services with receiving IT equipment from the loading dock, update inventory.
13. Provide multimedia support/assistance in town hall setup or office events.

Technical Skills:

1. Image a Machine (laptop/desktop).
2. Knowledge of SCCM.
3. DNS and DHCP.
4. Group Policy.
5. Experience in configuring new laptops/desktops.