Desktop & Laptop Support Technician — Client-Facing

Worldwide TechServices; El Paso (TX); On-site; USD 35,000 - 48,000; Full time

Job summary

Worldwide TechServices is seeking a Dynamic PC Support professional to perform basic and moderately complex troubleshooting for desktops and laptops. The role may support Desk Side applications and infrastructure, interacting with clients to address issues quickly and accurately.

The position requires 0–2 years of relevant experience, a technical school certification or equivalent, and a valid driver's license.

Qualifications

• Typically requires technical school certification or equivalent and 0-2 years of relevant experience.
• Previous customer service experience is a plus.
• Maintain OEM certifications as directed by management.
• Knowledge of relevant software and hardware.
• Valid Driver’s License and reliable transportation with valid registration and adequate insurance.

Responsibilities

• Provide customer support for designated equipment.
• Accept and deliver all service calls assigned within the established service level agreement for each client.
• Meet established customer service satisfaction criteria as outlined in established guidelines and policies.
• Complete all administrative tasks associated with each call as documented in established policies and guidelines.
• Complete real-time reporting of all calls as documented in established policies and guidelines.
• Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client.
• Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements.
• Report all activity in an accurate and timely manner.
• Understand all Safety policies and guidelines and work within the guidelines of policies daily.
• Additional requirements may exist if offer of employment is extended.
• Other duties may be assigned to meet business needs.

Skills

Customer service

Technical communication

Mobility/Driving

Physical stamina

Education

Technical school certification or equivalent

Tools

Diagnostic software

Hardware knowledge

Job description

Worldwide TechServices is seeking a Dynamic PC Support professional to perform basic and moderately complex troubleshooting for desktops and laptops. The role may support Desk Side applications and infrastructure, interacting with clients to address issues quickly and accurately.

The position requires 0–2 years of relevant experience, a technical school certification or equivalent, and a valid driver's license.