Client-Facing PC Support Tech – Desktop & Laptop

Worldwide TechServices, LLC; San Jose (CA); Hybrid; USD 42,000 - 65,000; Full time

Job summary

Worldwide TechServices is a global leader in delivering technology services and solutions. The Dynamic PC Support role performs troubleshooting for desktops and laptops and may support desk side applications and infrastructure.

Interacts directly with clients to address technical issues and respond to them timely and accurately. The position requires travel to client locations, driving long distances, and lifting up to 50 lbs.

Qualifications

• Must be able to communicate clearly with clients about technical issues.
• Must be able to drive to client locations and travel as needed.
• Willingness to drive long distances and occasional overnight assignments.

Responsibilities

• Provide customer support for designated equipment.
• Accept and deliver all service calls within the established SLA.
• Meet customer service satisfaction criteria as outlined by guidelines and policies.
• Complete administrative tasks and real-time reporting for each call.
• Follow policies and guidelines for successful service delivery.

Skills

Communication

Client travel

Problem solving

Technical repair

Basic repair tools

Education

Technical school certification

Job description

Worldwide TechServices is a global leader in delivering technology services and solutions. The Dynamic PC Support role performs troubleshooting for desktops and laptops and may support desk side applications and infrastructure.

Interacts directly with clients to address technical issues and respond to them timely and accurately. The position requires travel to client locations, driving long distances, and lifting up to 50 lbs.