Desktop IT Technician – LAN & End-User Support

Arizona Department of Health Services; Phoenix (AZ); On-site; USD 49,000 - 66,000; Full time

Benefits offered by this job

Flexible hours

Student loan assistance

Health insurance

Paid vacation

Job summary

Arizona Department of Health Services is seeking a PC Technician to deliver IT desktop support for staff across the Health Services domain. The role includes 2nd tier hardware/software support, device deployments, and routine LAN testing to ensure stable performance for roughly 2,400 users.

The position requires experience with Windows, AD, and MDM enrollment, plus strong customer service and communication skills. On-site work at 150 N 18th Ave, Phoenix, AZ 85007 is expected.

Qualifications

• Three years of full‑time desktop support experience, or certifications such as Comp TIA A+ or Microsoft MCDST.
• Knowledge of PC hardware, Windows OS, Microsoft Office, and databases.
• Understanding of networking concepts and familiarity with Apple devices and enrollment in an MDM system.

Responsibilities

• Provide 2nd tier desktop support for ADHS personnel.
• Install, configure, and upgrade hardware and software; troubleshoot issues.
• Monitor LAN performance and suggest corrective actions.

Skills

PC hardware

Windows software

Networking concepts

MDM enrollment

Active Directory

Comp TIA A+

Microsoft MCDST

data management

Google platform

PM/CQI/Lean

Education

Associate degree

Tools

Active Directory

MDM systems

Office software

Job description

Arizona Department of Health Services is seeking a PC Technician to deliver IT desktop support for staff across the Health Services domain. The role includes 2nd tier hardware/software support, device deployments, and routine LAN testing to ensure stable performance for roughly 2,400 users.

The position requires experience with Windows, AD, and MDM enrollment, plus strong customer service and communication skills. On-site work at 150 N 18th Ave, Phoenix, AZ 85007 is expected.