Desktop IT Support Specialist: Empower End Users

American Regent, Inc.; New Albany (OH); On-site; USD 42,000 - 64,000; Full time

Job summary

American Regent, Inc. is seeking a Desktop Support professional to manage and support desktop PCs, laptops, and mobile devices, ensuring smooth onboarding/offboarding, and maintaining asset inventories.

The role involves Tier 1-2 support for ARI applications, with strong emphasis on customer interaction and incident resolution. The ideal candidate will have 3+ years of desktop support experience, Windows OS proficiency, and relevant certifications.

Qualifications

• High School Diploma with some college or technical schooling; Associate's Degree preferred.
• Minimum of 3 years' experience with desktop support.
• Certifications include A+, MCITP, MCDST, MCSA, MOS.
• Must be able to work within a team orientated environment.
• Strong oral and written communication skills.

Responsibilities

• Install, configure and maintain organization hardware (PCs/workstations/laptops).
• Onboarding and Offboarding of users on multiple domains per JSOX standards.
• Work with Service Now Helpdesk, LDAP, and Group Policy technologies.
• Support desktop applications and client installations.
• Support mobile devices and MFA for multiple applications.
• Provide technical support for Microsoft Office 365 applications.
• Install/upgrade desktop software and patches; manage security software.
• Maintain inventory of spare parts/peripherals; handle hardware/software service calls.

Skills

Analytical skills

Problem solving

Collaborative skills

Communication skills

Education

High School Diploma with some college or technical schooling

Associate's Degree preferred

Certifications such as A+, MCITP, MCDST, MCSA, MOS

Tools

MS Windows OS

Microsoft Office

Office 365 Web apps

Adobe software

Job description

American Regent, Inc. is seeking a Desktop Support professional to manage and support desktop PCs, laptops, and mobile devices, ensuring smooth onboarding/offboarding, and maintaining asset inventories.

The role involves Tier 1-2 support for ARI applications, with strong emphasis on customer interaction and incident resolution. The ideal candidate will have 3+ years of desktop support experience, Windows OS proficiency, and relevant certifications.