Desktop & Mobile IT Support Specialist

Empath Health; Bradenton (FL); On-site; USD 45,000 - 65,000; Full time

Job summary

Empath Health is seeking a Desktop Support Specialist to provide desktop, laptop, and mobile device support across the organization. You will install software, configure settings, and troubleshoot hardware/software issues while responding to tickets, calls, and walk-ins.

The role may require travel between facilities to deliver on-site deskside support. Ideal candidates have 3+ years in end-user IT support and a related degree; certifications such as ITIL and A+ are preferred.

Qualifications

• Associate’s or Bachelor’s degree in Computer science or related field with 3+ years of end-user IT support experience.
• Microsoft Certification on Office Applications, Windows 7/8/10 strongly preferred.
• CompTia A+ Certification strongly preferred.
• Knowledge of ITIL reference model.
• On-call rotation availability.

Responsibilities

• Provides technical support for desktops, laptops, mobile devices, and telecom services.
• Installs software and updates, configures system settings, troubleshoots hardware and software.
• Responds to incoming tickets, calls, and walk-in requests; provides timely resolutions.
• Travels to other sites for on-site deskside support.
• Participates in on-call rotation.

Education

Associate’s or Bachelor’s degree in Computer science or related field

Job description

Empath Health is seeking a Desktop Support Specialist to provide desktop, laptop, and mobile device support across the organization. You will install software, configure settings, and troubleshoot hardware/software issues while responding to tickets, calls, and walk-ins.

The role may require travel between facilities to deliver on-site deskside support. Ideal candidates have 3+ years in end-user IT support and a related degree; certifications such as ITIL and A+ are preferred.