Desktop IT Support Specialist

ProPetro Services, Inc; Midland (TX); On-site; USD 42,000 - 60,000; Full time

Job summary

ProPetro Services, Inc. is seeking a Desktop Support Technician to provide basic desktop support across the organization, troubleshoot software/hardware, and manage the Help Desk ticketing system.

The role involves setting up VC systems, on-site support, and assisting with IT projects as requested. The ideal candidate has at least 6 months in IT desktop support, a preferred Bachelor's/Associate degree, and strong communication skills.

Qualifications

• Minimum 6 months experience in an IT desktop support role.
• Bachelor's or Associate's degree preferred.
• Proficient knowledge of Microsoft Office 365 applications, required.
• Strong verbal and written communication skills.
• Must be able to lift up to 50 lbs and work in a typical office/IT environment.

Responsibilities

• Provide basic desktop support to all organizational personnel
• Troubleshoot basic software, hardware, and other IT related issues
• Track the Help Desk e-ticketing system and respond to requests in a timely manner
• Set up Virtual Conferencing (VC) systems in conference and meeting rooms
• Answer calls and provide on-site support as needed
• Perform IT device repair (laptops, cell phones, tablets, etc.)
• Assist with maintaining IT Department inventory
• Assist with IT projects as requested
• Maintain compliance with Health, Safety, and Environmental (HSE) policies by attending required training
• Other duties as assigned

Skills

Office 365

Customer service

Communication

Troubleshooting

Hardware repair

Education

Bachelor's or Associate's degree

Job description

ProPetro Services, Inc. is seeking a Desktop Support Technician to provide basic desktop support across the organization, troubleshoot software/hardware, and manage the Help Desk ticketing system.

The role involves setting up VC systems, on-site support, and assisting with IT projects as requested. The ideal candidate has at least 6 months in IT desktop support, a preferred Bachelor's/Associate degree, and strong communication skills.