Desktop Support & IT Help Desk Technician

ProPetro; United States; On-site; USD 42,000 - 62,000; Full time

Job summary

ProPetro is seeking a Desktop Support Technician to provide basic desktop support to all organizational personnel, troubleshoot software and hardware issues, and manage the Help Desk ticketing system with timely responses.

Responsibilities include setting up VC systems in meeting rooms, on-site calls, device repair, maintaining IT inventory, and assisting with IT projects, while adhering to HSE policies and PPE requirements.

Qualifications

• Minimum 6 months experience in an IT desktop support role.
• Preferred Bachelor's Degree or Associates degree.
• Proficient knowledge of Microsoft Office 365 applications.
• Strong verbal and written communication skills.

Responsibilities

• Provide basic desktop support to all organizational personnel.
• Troubleshoot basic software, hardware, and other IT related issues.
• Track the Help Desk e-ticketing system and respond to requests in a timely manner.
• Set up Virtual Conferencing (VC) systems in conference and meeting rooms.
• Answer any calls that may come to the help desk phone and give on-site support as needed.
• Perform IT device repair (i.e., laptops, cell phones, tablets).
• Assist with maintaining IT Department inventory.
• Assist with IT projects as requested.
• Maintain compliance with Health, Safety, and Environmental (HSE) policies by attending all required HSE training sessions, safety meetings, and always utilize proper Personal Protective Equipment (PPE).
• Other duties as assigned.

Skills

Verbal and written communication

Analytical thinking

Customer service

Problem solving

Education

Bachelor's/Associates degree

Tools

Microsoft Office 365

Job description

ProPetro is seeking a Desktop Support Technician to provide basic desktop support to all organizational personnel, troubleshoot software and hardware issues, and manage the Help Desk ticketing system with timely responses.

Responsibilities include setting up VC systems in meeting rooms, on-site calls, device repair, maintaining IT inventory, and assisting with IT projects, while adhering to HSE policies and PPE requirements.